New Chitose Airport (CTS)

Arrival processing at New Chitose Airport guides international passengers systematically from disembarkation through quarantine, passport control, baggage claim, and customs inspection.

• Follow overhead directional signage from your arrival gate towards International Immigration.
• Complete quarantine clearance if requested, then present your passport and disembarkation card (or Visit Japan Web QR code) at passport control.
• Proceed down to the 1st floor baggage reclaim hall to collect checked luggage from the designated carousel.
• Submit a paper customs declaration form or scan your digital customs QR code at the customs inspection point.
• Exit into the 1st floor arrival hall to access transport desks, currency exchange facilities, and connecting routes.

• Tren

  Train (JR Hokkaido Rapid Airport)

  The fastest transit option into central Sapporo. Trains depart regularly from New Chitose Airport Station located on floor B1 of the Domestic Terminal.

  Tiempo:

  roughly 37-40 minutes to Sapporo Station

  Costo habitual:

  typically 1,150 JPY (unreserved) to 1,990 JPY (reserved seat)

• Autobús

  Airport Bus (Hokuto Kotsu / Chuo Bus)

  Direct coach services connecting the airport to major hotels, Susukino, and central Sapporo stops. Bus stops are situated outside the arrivals area on the 1st floor of both terminals.

  Tiempo:

  roughly 70-90 minutes depending on traffic

  Costo habitual:

  typically 1,100 to 1,300 JPY

• Taxi

  Taxi / Private Charter

  Taxi ranks operate outside the arrival halls of both terminals. Standard metered rates increase during late-night hours.

  Tiempo:

  roughly 60-80 minutes to central Sapporo

  Costo habitual:

  typically 13,000 to 18,000 JPY (flat-rate fares available if arranged prior to departure)

• Alquiler de coches

  Car Rental

  Car rental reception desks are situated on the 1st floor of both terminals. Free shuttle buses take drivers to off-site rental vehicle pick-up yards.

  Tiempo:

  roughly 60 minutes driving time to central Sapporo

  Costo habitual:

  varies by vehicle class and rental duration

Passengers transferring between international and domestic flights must navigate between the two connected terminal buildings.

• Allow a minimum of 90 to 120 minutes for international-to-domestic connections to complete customs clearance and luggage re-checking.
• Use the 3rd-floor indoor connecting building equipped with moving travelators to walk between terminals.
• International baggage must be collected at New Chitose Airport and re-checked at the domestic departure check-in counters.

Complimentary public Wi-Fi is available throughout all main terminal areas.

• Select the official network named 'NewChitose_Airport_Wi-Fi' on your mobile device.
• Accept the terms of service on the automatic web connection portal to access the internet.
• SIM card vending machines and pocket Wi-Fi rental service counters are available in the arrival areas of both terminals.

Foreign exchange counters and automated teller machines (ATMs) supporting international cards are positioned in both terminals.

• Seven Bank and JP Bank ATMs in the arrivals halls accept major international credit and debit cards for cash withdrawals in Japanese Yen.
• Currency exchange booths are located in the International Terminal arrival hall.
• Major credit cards are broadly accepted across airport transit counters, retail shops, and dining outlets.

A wide variety of dining outlets operates across both terminal buildings, with the concentration located in the Domestic Terminal.

• The Domestic Terminal features specialized food zones, including a Hokkaido Ramen Street and Japanese seafood establishments.
• Casual cafes and takeaway options are situated both landside and airside.
• Most dining venues operate standard daily hours from early morning until late evening.

Both airline-operated lounges and pay-per-use lounge facilities are available within the airport complex.

• Airline lounges serve eligible business class travellers and frequent flyer status holders.
• Independent pay-to-enter lounges offer access to standard passengers for a single entry fee.
• Facilities generally include quiet seating areas, charging points, non-alcoholic beverages, and flight status screens.

Accommodations are situated directly inside the terminal complex and in the surrounding airport area.

• Portom International Hokkaido is connected directly to the International Terminal building.
• Air Terminal Hotel is located inside the Domestic Terminal building.
• Off-site hotel options in nearby Chitose city offer dedicated shuttle bus connections to the airport.

Luggage storage, coin lockers, and delivery services are situated throughout the arrival level.

• Coin-operated luggage lockers are located on multiple floors in both the International and Domestic terminals.
• Luggage forwarding services (such as Yamato Transport) allow travellers to ship suitcases directly to their accommodation in Japan.
• Manned baggage storage counters accept larger items for short-term day storage.

The airport provides dedicated facilities for travellers accompanied by infants and young children.

• Nursing rooms featuring warm water dispensers, private feeding booths, and baby changing tables are located on all main floors.
• Airport pushchairs/strollers are available for complimentary use at terminal information counters.
• The central connecting building contains dedicated family recreation and entertainment zones.

• JR Train Station
• Onsen Spa & Baths
• Currency Exchange
• International ATMs
• Luggage Storage & Delivery
• Nursing Rooms
• Observation Deck
• Medical & Pharmacy Services

Número de emergencia local: Police: 110 | Ambulance/Fire: 119

• For medical assistance or health inquiries within the terminal, approach an airport information desk or visit the clinic located in the Domestic Terminal.
• Lost passports or missing high-value belongings should be reported to airport security or the local airport police office (Koban).
• Multilingual assistance can be requested at main airport information desks located in the arrival halls.

• Verifica la validez de tu pasaporte y cualquier visado, ETA o declaración de entrada requerida.
• Confirma tu terminal de salida en tu tarjeta de embarque el día anterior.
• Activa una travel eSIM para estar conectado nada más aterrizar.
• Descarga mapas sin conexión y haz una captura de pantalla de la dirección de tu hotel y la referencia de tu reserva.
• Informa a tu banco de que vas a viajar y lleva una tarjeta de pago de respaldo.
• Guarda el número de emergencia local y el contacto de tu embajada en tu teléfono.
• Fotografía tu pasaporte y guarda la copia en un lugar al que puedas acceder sin conexión.
• Comprueba la franquicia de equipaje y los artículos restringidos para tu destino.

Las operaciones aeroportuarias cambian. Confirma siempre las terminales, tarifas y horarios con las fuentes oficiales que se indican a continuación antes de viajar.

• New Chitose Airport Official WebsiteFuente oficial del aeropuerto
• Immigration Services Agency of JapanFuente gubernamental
• Japan CustomsFuente gubernamental
• JR Hokkaido Railway CompanyFuente oficial de transporte
• Fire and Disaster Management Agency JapanFuente gubernamental