Cancún International Airport (CUN)

Upon arrival, international passengers complete immigration control, retrieve baggage, pass through customs inspection, and step into the public arrivals concourse.

• Follow international arrival signage from the aircraft gate to the immigration area.
• Present a valid passport to the Instituto Nacional de Migración (INM) officer for entry processing and passport stamping.
• Proceed to the baggage reclaim hall to collect checked luggage from the designated carousel.
• Pass through Servicio de Administración Tributaria (SAT) customs inspection and present any required duty declarations.
• Exit into the main public arrivals hall to access transport desks, cash machines, and ground transport exits.

• Autobús

  Bus (ADO)

  Scheduled public express buses operate from Terminals 2, 3, and 4 to the central Cancún ADO bus terminal in downtown Cancún.

  Tiempo:

  roughly 35-45 minutes

  Costo habitual:

  typically 120-150 MXN

• Tren

  Pre-booked Private Transfer

  Authorised transfer drivers meet passengers outside the arrivals building with designated signage.

  Tiempo:

  roughly 20-40 minutes

  Costo habitual:

  typically 500-900 MXN

• Taxi

  Airport Taxi

  Official licensed airport taxis can be booked at authorized counters within the arrivals hall before exiting.

  Tiempo:

  roughly 20-45 minutes depending on destination

  Costo habitual:

  typically 600-1,000 MXN

• Tren

  Rail Shuttle (Tren Maya)

  An airport shuttle connects passenger terminals to the nearby Cancún Aeropuerto Tren Maya station for regional rail services.

  Tiempo:

  roughly 10-15 minutes shuttle transfer

  Costo habitual:

  typically free shuttle connection

Transfers between terminals are provided by an airport inter-terminal shuttle service.

• A complimentary inter-terminal shuttle bus operates between Terminals 1, 2, 3, and 4 at regular intervals.
• Passengers transferring between separate international and domestic tickets must clear immigration, collect baggage, and clear customs before proceeding to their departure terminal.
• Allow at least 2 to 3 hours for self-connections involving international arrivals.

Free Wi-Fi access is provided throughout the passenger terminal buildings.

• Select the official airport Wi-Fi network from your device settings.
• Accept the portal terms of service to open a connection.
• Connection speeds are suitable for standard web browsing, messaging, and email.

Banking and currency services are accessible in both landside and airside terminal areas.

• Automated teller machines (ATMs) dispensing Mexican Pesos (MXN) are available across all terminals.
• Currency exchange counters operate in arrival and departure halls for major international currencies.
• Payment cards are accepted by official transport desks, major outlets, and hotels, though local cash is practical for small transport fares and tips.

Food and beverage outlets are located before and after security in all active terminals.

• Options include quick-service cafes, international fast-food outlets, and sit-down dining venues.
• Outlets operate in both public landside halls and secure airside departure areas.
• Bottled water and packaged refreshments are widely available for purchase near gates.

Independent VIP lounges operate in Terminals 2, 3, and 4.

• Lounges provide seating, light refreshments, Wi-Fi, and flight display monitors.
• Entry is available via lounge membership schemes, airline status, or pay-per-use day passes at the door.
• Check terminal locations, as lounge access is restricted to the terminal from which your flight departs.

Hotel options are located adjacent to airport grounds and along the main highway corridors.

• Hotels such as Hilton Garden Inn Cancún Airport sit within or adjacent to the airport boundary.
• Nearby airport hotels generally provide dedicated shuttle services for guests.
• Extensive hotel options are available a short drive away in downtown Cancún and the Zona Hotelera.

Standard baggage services operate within the main passenger terminals.

• Luggage wrapping services are located in the departure halls of main terminals.
• Inquiries regarding lost or delayed checked baggage must be directed to your operating airline's baggage desk before leaving the arrivals hall.
• Always keep luggage under supervision; left-luggage storage services are limited.

Essential facilities for travellers with infants and children are located in main terminals.

• Baby changing units are integrated into designated restrooms throughout Terminals 2, 3, and 4.
• Pushchairs and strollers are permitted up to boarding gates, subject to airline carriage policies.
• Family priority queues may be available at security and immigration checkpoints during peak processing hours.

• ATMs and currency exchange
• Complimentary inter-terminal shuttle
• VIP lounges
• First aid medical unit
• Duty-free shops
• Restaurants and cafes
• Car rental desks

Número de emergencia local: 911 (National Emergency)

• Dial 911 for all general emergency services in Mexico, including police, medical, and fire emergencies.
• First aid stations and medical personnel are available within the terminal complex for immediate health assistance.
• In the event of a lost or stolen passport, contact your national embassy or consulate in Mexico and inform local airport authority staff.

• Verifica la validez de tu pasaporte y cualquier visado, ETA o declaración de entrada requerida.
• Confirma tu terminal de salida en tu tarjeta de embarque el día anterior.
• Activa una travel eSIM para estar conectado nada más aterrizar.
• Descarga mapas sin conexión y haz una captura de pantalla de la dirección de tu hotel y la referencia de tu reserva.
• Informa a tu banco de que vas a viajar y lleva una tarjeta de pago de respaldo.
• Guarda el número de emergencia local y el contacto de tu embajada en tu teléfono.
• Fotografía tu pasaporte y guarda la copia en un lugar al que puedas acceder sin conexión.
• Comprueba la franquicia de equipaje y los artículos restringidos para tu destino.

Las operaciones aeroportuarias cambian. Confirma siempre las terminales, tarifas y horarios con las fuentes oficiales que se indican a continuación antes de viajar.

• ASUR Aeropuertos del SuresteFuente oficial del aeropuerto
• Instituto Nacional de MigraciónFuente gubernamental
• Servicio de Administración TributariaFuente gubernamental
• Tren Maya Official SiteFuente oficial de transporte
• Autobuses de Oriente (ADO)Fuente oficial de transporte