José Martí International Airport (HAV)

Arrivals follow a standard sequence of mandatory digital health screening, passport control, baggage collection, and customs inspection.

• Complete the mandatory D'Viajeros digital entry form online within 72 hours prior to your departure flight.
• Present your physical passport, Tourist Card (Tarjeta de Turista), and the D'Viajeros QR code at immigration control.
• Proceed through security scanning to the baggage claim area in Terminal 3.
• Collect checked baggage and pass through customs inspection, where bags may undergo secondary X-ray screening.
• Exit into the public arrival hall to access currency exchange services, official taxis, or rental car desks.

• Taxi

  Official Taxi

  State-regulated yellow taxis queue directly outside the Terminal 3 arrivals exit. Confirm the agreed fare with the driver prior to setting off.

  Tiempo:

  roughly 30-45 minutes

  Costo habitual:

  typically 25-35 USD / EUR equivalent

• Tren

  Private Pre-booked Transfer

  Drivers meet passengers holding named signs outside the customs area. Pre-booking ensures a fixed fare and pre-paid arrangement.

  Tiempo:

  roughly 30-45 minutes

  Costo habitual:

  typically 30-50 USD / EUR equivalent

• Alquiler de coches

  Rental Car

  Desks for state rental car operators are located in Terminal 3 arrivals. Advance reservation is required as fleets are limited.

  Tiempo:

  roughly 30-45 minutes

  Costo habitual:

  varies according to vehicle model and booking duration

Terminals are physically separated by several kilometres and require road transport to transfer between them.

• There are no airside transit walkways or automated people movers between terminal buildings.
• Inter-terminal transfers require exiting to the public landside area and taking a taxi between terminals.
• Allow a minimum of 3 to 4 hours for self-connecting between international and domestic flights.

Wireless internet access in the terminal is managed by the national telecommunications provider (ETECSA).

• Access requires purchasing an ETECSA Wi-Fi access card or using valid user credentials.
• Cards can be purchased at the ETECSA desk or exchange outlets in Terminal 3.
• International mobile roaming depends on existing roaming agreements between your home carrier and ETECSA.

Cash in major foreign currencies (EUR, USD) and local Cuban Pesos (CUP) are both used across Havana.

• Official CADECA (Casas de Cambio) currency exchange counters operate in Terminal 3 arrivals and departures.
• Cards issued by US banks generally do not function in Cuba; bring non-US credit cards or foreign currency cash.
• ATMs exist at the airport but may experience service interruptions or cash shortages.
• Ensure you carry small, undamaged foreign banknotes for initial transport and personal expenses.

Basic food and beverage options operate within Terminal 3 landside and airside zones.

• Outlets offer light snacks, sandwiches, coffee, soft drinks, and alcoholic beverages.
• Dining choices are limited compared to major global hubs, and opening hours vary.
• Payments at airport food kiosks are generally accepted in foreign cash or valid credit cards.

A VIP Lounge operates in Terminal 3 departures for eligible passengers.

• The lounge provides basic refreshments, comfortable seating, air conditioning, and priority departure assistance.
• Access may be included with eligible business-class air tickets or purchased on-site subject to capacity.
• Facilities focus primarily on providing a calm waiting environment prior to embarkation.

No hotel facilities are located inside the airport terminal area.

• Nearby guesthouses (casas particulares) and small hotels are situated in the surrounding Boyeros district.
• The majority of international hotels and accommodations are located in central Havana, roughly 30 to 45 minutes away by taxi.
• Passengers with overnight transfers should book accommodation and transit in advance.

Baggage claim carousels and handling desks are located in the arrivals section of each terminal.

• Carousels are situated immediately past immigration control.
• Luggage trolleys are available in the reclaim area.
• For missing or damaged luggage, contact your airline representative or ground handler at the arrivals office prior to exiting customs.

Basic essential facilities for travelling families are available in Terminal 3.

• Restroom facilities with basic baby changing areas are present in the main departures hall.
• Priority assistance at immigration and security is typically granted to families travelling with infants upon request.
• Travellers should pack adequate supplies of infant formula, diapers, and food, as airport retail stock is limited.

• CADECA currency exchange desks
• ETECSA Wi-Fi service desk
• VIP Lounge
• Car rental agency desks
• Official taxi queue area
• Medical first aid station

Número de emergencia local: 106 (Police), 104 (Ambulance), 105 (Fire)

• A medical first aid station is located inside Terminal 3 for immediate healthcare issues.
• If your passport is lost or stolen, report to airport police and contact your national embassy in Havana.
• Report safety issues or lost items to uniformed police officers stationed throughout the terminal.

• Verifica la validez de tu pasaporte y cualquier visado, ETA o declaración de entrada requerida.
• Confirma tu terminal de salida en tu tarjeta de embarque el día anterior.
• Activa una travel eSIM para estar conectado nada más aterrizar.
• Descarga mapas sin conexión y haz una captura de pantalla de la dirección de tu hotel y la referencia de tu reserva.
• Informa a tu banco de que vas a viajar y lleva una tarjeta de pago de respaldo.
• Guarda el número de emergencia local y el contacto de tu embajada en tu teléfono.
• Fotografía tu pasaporte y guarda la copia en un lugar al que puedas acceder sin conexión.
• Comprueba la franquicia de equipaje y los artículos restringidos para tu destino.

Las operaciones aeroportuarias cambian. Confirma siempre las terminales, tarifas y horarios con las fuentes oficiales que se indican a continuación antes de viajar.

• José Martí International Airport (official)Fuente oficial del aeropuerto
• Ministerio de Relaciones Exteriores de CubaFuente gubernamental
• Aduana General de la República de CubaFuente gubernamental
• Ministerio del Transporte de CubaFuente oficial de transporte
• Ministerio de Salud Pública de CubaFuente gubernamental