Heraklion International Airport (HER)

Arrivals proceed from disembarkation directly through passport control (for non-Schengen arrivals) to baggage reclaim and customs.

• Passengers disembark directly onto the apron or via shuttle bus to the terminal arrival doors.
• Passengers arriving from non-Schengen origins pass through Hellenic Police border control desks.
• Checked baggage is retrieved from the designated carousels in the main baggage claim area.
• Customs inspection channels (Green for nothing to declare, Red for goods to declare) lead to the exit.
• The public arrivals concourse opens into the main ground transport area for taxis, buses, and car rentals.

• Autobús

  Local Bus (Astiko KTEL)

  Frequent urban buses connect the bus stop directly outside the terminal exit to central Heraklion and the main intercity bus station.

  Tiempo:

  roughly 15-20 minutes

  Costo habitual:

  typically €1.20-€2.00

• Taxi

  Taxi

  Official metered taxis are available continuously at the taxi rank directly outside the arrivals hall exit.

  Tiempo:

  roughly 10-15 minutes

  Costo habitual:

  typically €15-€25

• Alquiler de coches

  Rental Car

  Car rental desks are situated inside the arrivals concourse with pickup vehicle parks within walking distance of the terminal.

  Tiempo:

  roughly 10-15 minutes to city centre

  Costo habitual:

  varies by provider and season

Heraklion Airport does not have a dedicated airside transit zone; all connecting passengers must clear arrivals.

• Connecting passengers arriving on non-Schengen flights must complete passport control and enter Greece.
• Travellers holding separate flight tickets must collect checked luggage and re-check at departure desks.
• Regional onward travel to other regions of Crete requires land transfer to Heraklion's main KTEL bus stations.

Complimentary Wi-Fi service is available throughout the main terminal building.

• Select the public airport network from your device's Wi-Fi settings.
• Access requires accepting terms of use on the captive portal web page.
• Connection speeds may fluctuate depending on peak terminal passenger density.

Financial facilities including cash dispensers and currency exchange services are present in the terminal.

• Automated teller machines (ATMs) supporting international cards are located in the arrivals and departures areas.
• Currency exchange counters operate inside the passenger terminal building during operational flight hours.
• Electronic card payment is widely accepted in Heraklion, though carrying small euro cash amounts is advised for public transport.

Basic refreshment facilities including coffee shops, bakeries, and snack bars operate in the public and departures areas.

• The public arrivals area offers small cafés for beverages and light snacks.
• Airside departure zones feature additional snack outlets, coffee stalls, and grab-and-go options.
• Catering operating hours correlate with scheduled flight movements.

An executive lounge facility is available airside in the departures area for eligible passengers.

• The lounge is situated past security screening in the departures hall.
• Access is granted to premium cabin passengers, eligible lounge membership holders, or via single-entry purchase.
• Services include comfortable seating, light snacks, beverages, and complimentary Wi-Fi.

There are no hotels located directly within the terminal, but options exist in nearby districts and the city centre.

• Accommodations are located within 1 to 3 kilometres in the Nea Alikarnassos area.
• City centre hotels in Heraklion are accessible within a 10-to-15-minute taxi or bus ride.
• Travellers arriving on late flights are advised to confirm reception opening hours with their provider in advance.

Baggage collection carousels and handling agent desks are located in the arrival hall.

• Display screens inside the reclaim area show assigned carousels for incoming flights.
• Ground handling service desks handle lost, delayed, or damaged luggage reports inside the reclaim area.
• Left-luggage storage facilities are not currently operational inside the passenger terminal.

Standard family infrastructure including baby care facilities is available within the passenger terminal.

• Baby changing amenities are located adjacent to main restroom facilities.
• Prams and pushchairs are typically returned at the baggage carousel or aircraft door depending on airline procedure.
• Special mobility or family assistance can be pre-arranged through your operating airline.

• Automated Teller Machines (ATMs)
• Currency Exchange
• Car Rental Counters
• Cafés & Bakeries
• Duty Free Shop
• Information Desk
• First Aid Post

Número de emergencia local: 112 (European Emergency), 100 (Police), 166 (Ambulance).

• For medical issues within the terminal, notify airport staff or request access to the first-aid station.
• For lost travel documents or police assistance, contact the Hellenic Police station inside the airport precinct.
• Dial 112 from any mobile phone for free multi-lingual emergency assistance anywhere in Greece.

• Verifica la validez de tu pasaporte y cualquier visado, ETA o declaración de entrada requerida.
• Confirma tu terminal de salida en tu tarjeta de embarque el día anterior.
• Activa una travel eSIM para estar conectado nada más aterrizar.
• Descarga mapas sin conexión y haz una captura de pantalla de la dirección de tu hotel y la referencia de tu reserva.
• Informa a tu banco de que vas a viajar y lleva una tarjeta de pago de respaldo.
• Guarda el número de emergencia local y el contacto de tu embajada en tu teléfono.
• Fotografía tu pasaporte y guarda la copia en un lugar al que puedas acceder sin conexión.
• Comprueba la franquicia de equipaje y los artículos restringidos para tu destino.

Las operaciones aeroportuarias cambian. Confirma siempre las terminales, tarifas y horarios con las fuentes oficiales que se indican a continuación antes de viajar.

• Hellenic Civil Aviation Authority - Heraklion AirportFuente oficial del aeropuerto
• Hellenic Police - Border ControlFuente gubernamental
• Independent Authority for Public Revenue (AADE) - CustomsFuente gubernamental
• Astiko KTEL Heraklion Urban TransportFuente oficial de transporte
• General Secretariat for Civil Protection - Emergency CommunicationsFuente gubernamental
• Greek National Tourism OrganisationFuente gubernamental