Hamburg Airport (HAM)

Arrivals follow a straightforward process through passenger piers leading into the central Airport Plaza.

• Deplane via jetway or passenger bus to the arrival corridors in Terminal 1 or Terminal 2.
• Passengers arriving from non-Schengen destinations proceed through Federal Police passport control before entering the arrivals zone.
• Collect checked luggage in the central baggage reclaim hall located in the Airport Plaza.
• Pass through German Customs (Zoll); choose the green channel if you have nothing to declare, or the red channel if carrying goods over duty-free limits.
• Exit into the main arrivals hall in the Airport Plaza, which offers direct access to public transport, taxis, and car rental desks.

• Trem

  S-Bahn (Rapid Transit Train)

  The S1 line runs directly from the station beneath the Airport Plaza to Hamburg Hauptbahnhof (Central Station).

  Tempo:

  roughly 25 minutes

  Custo médio:

  typically €3.50–€4.50

• Táxi

  Taxi

  Official taxi ranks are located immediately outside the arrival areas of Terminal 1 and Terminal 2.

  Tempo:

  roughly 25–40 minutes depending on traffic

  Custo médio:

  typically €30.00–€45.00

• Aplicativo de transporte

  Rideshare

  App-based rideshare services pick up from designated areas outside the terminal buildings.

  Tempo:

  roughly 25–40 minutes depending on traffic

  Custo médio:

  typically €25.00–€40.00

• Aluguel de carro

  Car Rental

  Major car rental desks are located in the Airport Plaza arrival area, with vehicles parked in the adjacent car parks.

  Tempo:

  roughly 25–40 minutes to the city centre

  Custo médio:

  varies by provider and vehicle type

Transferring between flights at Hamburg is compact, with all gates accessible under one roof.

• Transfers between Schengen flights do not require exiting the secure gate area.
• Non-Schengen to Schengen connections require passing through passport control and security clearance.
• Terminals 1 and 2 are connected airside and landside, allowing easy walking transfers within 10–15 minutes.

Free Wi-Fi access is provided throughout all terminal areas for all passengers.

• Connect to the official network named 'HAM-WiFi'.
• Accept the terms and conditions on the portal page to gain internet access.
• Session access is unlimited and available free of charge.

Cash and payment facilities are readily available in both terminals and the Airport Plaza.

• ATMs dispensing Euros are located throughout the landside and airside areas.
• Currency exchange counters operate in the central passenger areas.
• Card payments (Visa, Mastercard, EC cards) are widely accepted across shops, transport vending machines, and taxis.

A range of dining options is available both landside and airside across the complex.

• Bakeries, coffee shops, and grab-and-go outlets operate landside in the Airport Plaza.
• Airside areas feature full-service restaurants, bars, and fast-food venues beyond security.
• Options cater to standard dietary requirements including vegetarian choices.

Lounges are located airside in the central departure areas.

• Airline lounges, such as the Lufthansa Lounge, are available to eligible premium passengers and status holders.
• An independent pay-per-use airport lounge is accessible to all passengers for a walk-in or advance booking fee.
• Lounges provide seating, light refreshments, Wi-Fi, and flight information displays.

Accommodation is available directly on airport grounds and in the immediate vicinity.

• Radisson Blu Hotel Hamburg Airport is directly opposite the terminals, accessible via a short covered walkway.
• Several additional hotel options operate nearby, accessible via short taxi rides or local bus lines.
• Day rooms and overnight stays can be booked independently.

Luggage storage and lost property services are managed centrally within the terminal complex.

• A left luggage desk is situated in the Airport Plaza area for short- and long-term storage.
• Baggage trolleys are available in the arrival halls and car parks.
• For items lost inside the terminal, contact the Airport Lost and Found counter in the Airport Plaza.

Facilities for travellers with children are provided across the airport layout.

• Baby-changing rooms are located near major restroom blocks in both landside and airside zones.
• Children's play areas are situated airside in the departure gates section.
• Lifts connect all levels, ensuring full accessibility for pushchairs and buggies.

• Free Unlimited Wi-Fi
• ATMs & Currency Exchange
• Left Luggage / Storage
• On-site Airport Hotel
• S-Bahn Train Station
• Car Rental Centre
• Baby Changing Rooms
• Lost & Found Desk

Número de emergência local: 112 (Medical/Fire), 110 (Police)

• In the event of a medical emergency within the terminal, inform airport staff or press an emergency call point.
• The Federal Police (Bundespolizei) maintain a station at the airport for lost passports and border-related matters.
• First aid services are available on-site through trained airport response personnel.

• Verifique a validade do seu passaporte e qualquer visto, ETA ou declaração de entrada necessária.
• Confirme seu terminal de partida no seu cartão de embarque no dia anterior.
• Ative um eSIM de viagem para estar online no momento em que pousar.
• Baixe mapas offline e tire um print do endereço do seu hotel e da referência de reserva.
• Avise seu banco que você vai viajar e leve um cartão de pagamento reserva.
• Salve o número de emergência local e o contato da sua embaixada no seu telefone.
• Fotografe seu passaporte e guarde a cópia em um lugar acessível offline.
• Verifique a franquia de bagagem e quaisquer itens restritos para o seu destino.

As operações do aeroporto mudam. Sempre confirme terminais, tarifas e horários com as fontes oficiais abaixo antes de viajar.

• Hamburg Airport Official WebsiteFonte oficial do aeroporto
• Bundespolizei (German Federal Police)Fonte governamental
• Bundeszollverwaltung (German Customs)Fonte governamental
• Hamburger Verkehrsverbund (HVV)Fonte oficial de transporte
• Deutsche BahnFonte oficial de transporte