Brussels Airport (BRU)

Arrivals follow a direct path from the gates through border control (if arriving from non-Schengen countries), baggage claim, customs, and into the main arrivals hall on Level 2.

• Deplane into Pier A or Pier B and follow the clear overhead signs directing towards Arrivals and Baggage Reclaim.
• Passengers arriving from non-Schengen origins must clear passport control operated by the Belgian Federal Police.
• Proceed down to the baggage reclaim area on Level 2 to collect checked luggage from designated carousels.
• Pass through customs control; select the green channel if you have nothing to declare or the red channel if carrying taxable goods.
• Exit into the main public arrivals hall on Level 2, where ground transport access and airport services are situated.

• Train

  NMBS / SNCB

  Direct trains depart from the airport railway station located directly below the terminal on Level -1, running frequently to Brussels-Central, Brussels-Midi, and Brussels-North.

  Durée:

  15-20 minutes

  Coût indicatif:

  €10 - €15 (includes Brussels Airport Diabolo supplement)

• Train

  STIB-MIVB (Line 12)

  The Airport Line (Line 12) connects the bus station on Level 0 to the European Quarter and Luxembourg Station, operating express services on weekdays and regular stops at weekends.

  Durée:

  30-45 minutes

  Coût indicatif:

  €4.50 - €7.00

• Bus

  De Lijn

  Regional buses serve local destinations around Flemish Brabant and outer Brussels neighbourhoods from the Level 0 bus station.

  Durée:

  40-60 minutes

  Coût indicatif:

  €2.50 - €3.00

• Taxi

  Official Licensed Taxis

  Metered taxis are available 24/7 from the ranks immediately outside the arrivals hall on Level 2. Ensure the vehicle has a blue licensed taxi badge.

  Durée:

  20-40 minutes

  Coût indicatif:

  €45 - €60

• VTC

  Uber

  Rideshare pickups are arranged via mobile app and take place at designated passenger pickup zones on the parking levels.

  Durée:

  20-40 minutes

  Coût indicatif:

  €35 - €55

Transferring between flights depends on whether your origin and destination are within the Schengen zone.

• Schengen to Schengen transfers remain within Pier A without needing to clear passport control or customs.
• Non-Schengen to Schengen transfers require passing through passport control and security screening before proceeding to Pier A gates.
• Ensure your baggage is checked through to your final destination; otherwise, clear customs and re-check bags at Level 3 departures.

Free unlimited Wi-Fi is available throughout the passenger terminal.

• Connect to the network named 'Brussels Airport Wi-Fi'.
• Open a web browser page to accept the basic terms and conditions.
• No registration via phone number or social media profile is required for standard access.

Cash machines and foreign exchange counters are located across both arrivals and departure levels.

• ATMs accepting major international cards are available on Level 2 (Arrivals) and Level 3 (Departures).
• Currency exchange desks operate in both Pier A and Pier B, as well as the main departure hall.
• Electronic payments and contactless cards are universally accepted across airport shops, cafes, and public transport ticket machines.

A wide variety of eateries, cafes, and grab-and-go spots operate across all terminal areas.

• Options range from quick coffee shops and Belgian bakeries to sit-down restaurants and bars.
• Dining outlets are situated both airside (in Pier A and Pier B) and landside in the main terminal hall.
• Several food vendors operate early morning to late evening to match flight departures.

Multiple airline and independent pay-per-use lounges are available in both piers.

• The Brussels Airlines Loft is located in Pier A, catering primarily to Star Alliance passengers and business class travellers.
• Independent lounges in Pier A and Pier B accept major lounge membership schemes and walk-in bookings subject to capacity.
• Facilities generally include complimentary refreshments, quiet seating, Wi-Fi, and business workstations.

Hotel options are located directly opposite the terminal and in the immediate airport zone.

• The Sheraton Brussels Airport Hotel is situated directly across from the terminal building, accessible via a short walkway.
• Multiple additional airport hotels operate nearby, offering complimentary or low-cost shuttle bus links from Level 0.
• Bookings can be made online in advance or via assistance desks in the main arrivals area.

Luggage services include luggage storage, wrapping, and lost property assistance.

• Self-service luggage lockers are available on Level 0 near the bus station.
• Lost property left on aircraft or within the terminal is managed via the airport's official website reporting tool or desk on Level 2.
• Luggage wrapping and protection services are located in the main departures hall on Level 3.

Brussels Airport provides dedicated amenities for travellers with children.

• Baby changing facilities are integrated into most main toilet blocks across all pier levels.
• Strollers are available for use airside past security in both Pier A and Pier B.
• Dedicated play areas for young children are situated in the main gate areas.

• Free Unlimited Wi-Fi
• Luggage Storage Lockers
• Pharmacy
• Medical Centre
• Prayer & Meditation Rooms
• Duty Free Shopping
• ATMs & Exchange Desks

Numéro d'urgence local: 112 (National Emergency Number, Free dial).

• Dial 112 from any telephone for general emergency services, including medical emergencies and fire.
• A first-aid medical station staffed by medical personnel is located landside within the main terminal building.
• If you lose your passport, report immediately to the Belgian Federal Police station located in the airport complex.

• Vérifiez la validité de votre passeport et tout visa, ETA ou déclaration d'entrée requis.
• Confirmez votre terminal de départ sur votre carte d'embarquement la veille.
• Activez une eSIM de voyage pour être en ligne dès votre atterrissage.
• Téléchargez des cartes hors ligne et faites une capture d'écran de l'adresse de votre hôtel et de votre référence de réservation.
• Informez votre banque de votre voyage et ayez une carte de paiement de secours.
• Enregistrez le numéro d'urgence local et les contacts de votre ambassade sur votre téléphone.
• Photographiez votre passeport et stockez la copie dans un endroit accessible hors ligne.
• Vérifiez la franchise de bagages et les articles restreints pour votre destination.

Les opérations aéroportuaires changent. Confirmez toujours les terminaux, tarifs et horaires avec les sources officielles ci-dessous avant de voyager.

• Brussels Airport Official SiteSource aéroportuaire officielle
• Belgian Immigration Office (FPS Interior)Source gouvernementale
• Belgian Customs and Excise (FPS Finance)Source gouvernementale
• STIB-MIVB Brussels Public TransportSource de transport officielle
• NMBS / SNCB Belgian RailwaysSource de transport officielle
• De Lijn Public Bus CompanySource de transport officielle