Soekarno-Hatta International Airport (CGK)

Upon arrival, international passengers undergo border control, luggage collection, and customs inspection prior to entering the public arrival concourse.

• Follow clear overhead signage from the arrival gate to the primary immigration hall.
• Proceed to the appropriate immigration counter or automated gate; travellers requiring a Visa on Arrival (VoA) should pay at the dedicated payment desk prior to immigration control if not purchased online in advance.
• Collect checked luggage from the baggage carousels indicated on the arrival display screens.
• Complete the mandatory Indonesian electronic customs declaration (e-CD) form online prior to passing through customs scanners.
• Exit into the main arrivals concourse where ground transport, currency exchange, and official taxi stands are located.

• Train

  Airport Rail Link (KAI Bandara)

  Express train connecting the airport terminal station to central Jakarta hubs such as BNI City and Manggarai stations.

  Durée:

  Typically 45 to 55 minutes

  Coût indicatif:

  Roughly IDR 50,000 to IDR 70,000 per person

• Bus

  Official Airport Bus (DAMRI)

  Direct bus services running at regular intervals to various destinations across Greater Jakarta, including Gambir station.

  Durée:

  Typically 60 to 90 minutes depending on traffic conditions

  Coût indicatif:

  Roughly IDR 80,000 to IDR 100,000

• Taxi

  Metered Taxi (e.g. Blue Bird)

  Official metered taxis available at designated stands outside each terminal. Additional toll charges apply.

  Durée:

  Typically 45 to 90 minutes depending on toll road traffic

  Coût indicatif:

  Roughly IDR 150,000 to IDR 250,000 plus toll fees

• VTC

  App-Based Rideshare (Grab / Gojek)

  Pickups take place at designated rideshare zones located outside the terminal arrival halls.

  Durée:

  Typically 45 to 90 minutes depending on traffic

  Coût indicatif:

  Roughly IDR 150,000 to IDR 250,000 plus toll fees

Transferring between terminals requires using the automated Kalaya (Skytrain) inter-terminal transit system or airport shuttle buses.

• The free Skytrain links Terminals 1, 2, 3, and the Airport Rail Link station.
• Passengers transferring from international to domestic flights must clear immigration, retrieve baggage, and pass customs before re-checking bags at the domestic departures area.
• Allow at least 2 to 3 hours between connecting flights to account for terminal transfers and security processing.

Complimentary wireless internet access is available throughout all passenger terminals.

• Select the official airport Wi-Fi network from your device's network settings.
• A captive portal will prompt you to accept terms and conditions to establish a connection.
• Local SIM cards and mobile data passes are available for purchase from telecom counters located in the arrivals hall.

Full banking and currency exchange services operate within all terminal facilities.

• Automated Teller Machines (ATMs) accepting major international cards are located in both arrival and departure areas.
• Official currency exchange desks are available in the arrivals hall after clearing customs.
• Major credit cards are widely accepted at airport shops and transport counters, though local currency (IDR) is required for minor expenses.

A broad range of local Indonesian food stalls, international fast-food chains, and coffee outlets operate across all terminals.

• Dining options are available both landside (before security) and airside (after security).
• Terminal 3 offers the widest choice of international and regional dining options.
• Halal options are standard and widely available throughout all airport dining areas.

Airline business lounges and pay-per-use lounges are available, predominantly in Terminal 3.

• Garuda Indonesia operates flag lounges in Terminal 3 for premium class passengers and eligible frequent flyers.
• Independent pay-per-use lounges offer comfortable seating, food, and shower facilities for international travellers.
• Access can be booked online in advance or paid at the lounge entry subject to availability.

Transit accommodation is available both inside Terminal 3 airside and in close proximity to the airport grounds.

• A transit hotel operates within Terminal 3 for passengers awaiting connecting flights without leaving the airside area.
• Several international chain hotels are located within a 5 to 15 minute shuttle ride from the airport terminals.
• Booking accommodation in advance is recommended during peak travel periods.

Baggage assistance, storage, and wrapping services are accessible in the primary passenger terminals.

• Left-luggage and storage facilities are available in Terminal 3 for travellers wanting to store bags short-term.
• Luggage wrapping services operate near the main departure check-in rows.
• Enquire at the airline ground handling desk in the arrival hall for delayed or damaged baggage claims.

Facilities for families traveling with infants and young children are provided across the airport.

• Dedicated baby care rooms equipped with changing tables and private nursing spaces are located near major restroom blocks.
• Children's play areas are available in the departure lounge areas of Terminal 3.
• Stroller assistance can be requested via your airline ground staff at check-in or landing.

• Baby care rooms
• Luggage wrapping
• Left baggage storage
• Free inter-terminal Skytrain
• ATMs and currency exchange
• Prayer rooms (Musholla)
• Smoking lounges
• Medical clinics

Numéro d'urgence local: 112 (National Emergency), 110 (Police), 118 (Ambulance).

• Port Health Office (KKP) medical clinics operate within the airport for immediate health issues.
• Airport security personnel and customer service help desks are stationed throughout all terminals for urgent assistance.
• For lost passports, contact your nation's embassy in Jakarta immediately after reporting the loss to airport police.

• Vérifiez la validité de votre passeport et tout visa, ETA ou déclaration d'entrée requis.
• Confirmez votre terminal de départ sur votre carte d'embarquement la veille.
• Activez une eSIM de voyage pour être en ligne dès votre atterrissage.
• Téléchargez des cartes hors ligne et faites une capture d'écran de l'adresse de votre hôtel et de votre référence de réservation.
• Informez votre banque de votre voyage et ayez une carte de paiement de secours.
• Enregistrez le numéro d'urgence local et les contacts de votre ambassade sur votre téléphone.
• Photographiez votre passeport et stockez la copie dans un endroit accessible hors ligne.
• Vérifiez la franchise de bagages et les articles restreints pour votre destination.

Les opérations aéroportuaires changent. Confirmez toujours les terminaux, tarifs et horaires avec les sources officielles ci-dessous avant de voyager.

• Soekarno-Hatta International Airport Official PortalSource aéroportuaire officielle
• Directorate General of Immigration IndonesiaSource gouvernementale
• Directorate General of Customs and Excise IndonesiaSource gouvernementale
• KAI Bandara Official Airport Rail ServicesSource de transport officielle
• DAMRI Airport Transport ServiceSource de transport officielle
• Ministry of Health Republic of IndonesiaSource gouvernementale