Cancún International Airport (CUN)

Upon arrival, international passengers complete immigration control, retrieve baggage, pass through customs inspection, and step into the public arrivals concourse.

• Follow international arrival signage from the aircraft gate to the immigration area.
• Present a valid passport to the Instituto Nacional de Migración (INM) officer for entry processing and passport stamping.
• Proceed to the baggage reclaim hall to collect checked luggage from the designated carousel.
• Pass through Servicio de Administración Tributaria (SAT) customs inspection and present any required duty declarations.
• Exit into the main public arrivals hall to access transport desks, cash machines, and ground transport exits.

• 巴士

  Bus (ADO)

  Scheduled public express buses operate from Terminals 2, 3, and 4 to the central Cancún ADO bus terminal in downtown Cancún.

  所需時間:

  roughly 35-45 minutes

  預計費用:

  typically 120-150 MXN

• 火車

  Pre-booked Private Transfer

  Authorised transfer drivers meet passengers outside the arrivals building with designated signage.

  所需時間:

  roughly 20-40 minutes

  預計費用:

  typically 500-900 MXN

• 計程車

  Airport Taxi

  Official licensed airport taxis can be booked at authorized counters within the arrivals hall before exiting.

  所需時間:

  roughly 20-45 minutes depending on destination

  預計費用:

  typically 600-1,000 MXN

• 火車

  Rail Shuttle (Tren Maya)

  An airport shuttle connects passenger terminals to the nearby Cancún Aeropuerto Tren Maya station for regional rail services.

  所需時間:

  roughly 10-15 minutes shuttle transfer

  預計費用:

  typically free shuttle connection

Transfers between terminals are provided by an airport inter-terminal shuttle service.

• A complimentary inter-terminal shuttle bus operates between Terminals 1, 2, 3, and 4 at regular intervals.
• Passengers transferring between separate international and domestic tickets must clear immigration, collect baggage, and clear customs before proceeding to their departure terminal.
• Allow at least 2 to 3 hours for self-connections involving international arrivals.

Free Wi-Fi access is provided throughout the passenger terminal buildings.

• Select the official airport Wi-Fi network from your device settings.
• Accept the portal terms of service to open a connection.
• Connection speeds are suitable for standard web browsing, messaging, and email.

Banking and currency services are accessible in both landside and airside terminal areas.

• Automated teller machines (ATMs) dispensing Mexican Pesos (MXN) are available across all terminals.
• Currency exchange counters operate in arrival and departure halls for major international currencies.
• Payment cards are accepted by official transport desks, major outlets, and hotels, though local cash is practical for small transport fares and tips.

Food and beverage outlets are located before and after security in all active terminals.

• Options include quick-service cafes, international fast-food outlets, and sit-down dining venues.
• Outlets operate in both public landside halls and secure airside departure areas.
• Bottled water and packaged refreshments are widely available for purchase near gates.

Independent VIP lounges operate in Terminals 2, 3, and 4.

• Lounges provide seating, light refreshments, Wi-Fi, and flight display monitors.
• Entry is available via lounge membership schemes, airline status, or pay-per-use day passes at the door.
• Check terminal locations, as lounge access is restricted to the terminal from which your flight departs.

Hotel options are located adjacent to airport grounds and along the main highway corridors.

• Hotels such as Hilton Garden Inn Cancún Airport sit within or adjacent to the airport boundary.
• Nearby airport hotels generally provide dedicated shuttle services for guests.
• Extensive hotel options are available a short drive away in downtown Cancún and the Zona Hotelera.

Standard baggage services operate within the main passenger terminals.

• Luggage wrapping services are located in the departure halls of main terminals.
• Inquiries regarding lost or delayed checked baggage must be directed to your operating airline's baggage desk before leaving the arrivals hall.
• Always keep luggage under supervision; left-luggage storage services are limited.

Essential facilities for travellers with infants and children are located in main terminals.

• Baby changing units are integrated into designated restrooms throughout Terminals 2, 3, and 4.
• Pushchairs and strollers are permitted up to boarding gates, subject to airline carriage policies.
• Family priority queues may be available at security and immigration checkpoints during peak processing hours.

• ATMs and currency exchange
• Complimentary inter-terminal shuttle
• VIP lounges
• First aid medical unit
• Duty-free shops
• Restaurants and cafes
• Car rental desks

當地緊急電話: 911 (National Emergency)

• Dial 911 for all general emergency services in Mexico, including police, medical, and fire emergencies.
• First aid stations and medical personnel are available within the terminal complex for immediate health assistance.
• In the event of a lost or stolen passport, contact your national embassy or consulate in Mexico and inform local airport authority staff.

• 檢查護照效期以及所需的簽證、ETA 或入境申報。
• 在出發前一天，於登機證上確認您的出發航廈。
• 啟用旅行 eSIM，確保您一落地即可上網。
• 下載離線地圖，並截圖您的飯店地址與訂房編號。
• 告知您的銀行您正在旅行，並攜帶備用付款卡。
• 在手機中儲存當地緊急電話號碼和您大使館的聯絡方式。
• 拍攝護照照片，並將副本儲存在可離線存取的地方。
• 檢查您的行李限額以及目的地任何限制攜帶的物品。

機場營運情況會變動。旅行前請務必透過下方官方來源確認航廈、票價和時間表。

• ASUR Aeropuertos del Sureste機場官方來源
• Instituto Nacional de Migración政府官方來源
• Servicio de Administración Tributaria政府官方來源
• Tren Maya Official Site交通官方來源
• Autobuses de Oriente (ADO)交通官方來源