São Paulo/Guarulhos International Airport (GRU)

Arriving passengers move through immigration control, collect baggage, pass customs clearance, and exit into the landside arrival hall.

• Follow signs for passport control (Polícia Federal) immediately upon exiting the aircraft.
• Present a valid passport along with any necessary visa documents to border officers.
• Proceed down to the baggage reclaim area to retrieve checked luggage from the designated carousel.
• Pass through customs control (Receita Federal), filing an electronic duty declaration (e-DBV) if carrying goods above the standard allowance.

• Zug

  Rail (CPTM Line 13-Jade)

  Train service connecting the airport rail station to Luz station in central São Paulo, accessible via a free airport inter-terminal shuttle.

  Dauer:

  roughly 35-60 minutes

  Typische Kosten:

  typically R$ 5 - R$ 10

• Bus

  Executive Bus Service (EMTU)

  Air-conditioned express coach connecting airport terminals to key hubs such as Avenida Paulista and Tietê Bus Terminal.

  Dauer:

  roughly 60-90 minutes depending on traffic

  Typische Kosten:

  typically R$ 35 - R$ 45

• Taxi

  Prepaid Airport Taxi (Guarucoop)

  Official airport taxi concessionaire operating fixed-rate desks inside arrival halls.

  Dauer:

  roughly 45-90 minutes depending on traffic

  Typische Kosten:

  typically R$ 100 - R$ 180

• Fahrdienste

  Rideshare (Uber / 99)

  App-based rides requested to designated pickup zones located outside passenger terminal curbs.

  Dauer:

  roughly 45-90 minutes depending on traffic

  Typische Kosten:

  typically R$ 60 - R$ 130

Transferring between international and domestic flights involves clearing border controls and changing terminals.

• Free shuttle buses run regularly landside to connect Terminals 1, 2, 3, and the CPTM train station.
• Passengers changing from international to domestic routes must clear passport control and customs, collect luggage, and check in for their onwards flight.
• A minimum transfer window of 2.5 to 3 hours is recommended for connections involving an international leg.

Complimentary wireless internet service is available across all terminal areas.

• Select the official network SSID named 'GRU Wi-Fi' on your device.
• Complete a brief portal registration page to gain access.
• Complimentary connectivity sessions are provided, which can be renewed when expired.

Currency exchange desks and cash machines are located in landside and airside zones.

• Automated teller machines (ATMs) supporting international card networks are situated in Terminals 2 and 3 arrivals halls.
• Foreign exchange booths operate in international arrival and departure corridors for BRL conversion.
• Payment cards are widely accepted throughout Brazil, but holding modest cash amounts is practical for smaller expenses.

A range of dining places, coffee shops, and fast-food outlets operate across public and departure zones.

• Food courts offering Brazilian and international options are located in Terminals 2 and 3 landside areas.
• Airside departure concourses feature quick-service bakeries, cafes, and sit-down dining.
• Select food and beverage vendors in Terminal 3 operate 24 hours a day.

Airline lounges and independent pay-per-use lounge facilities operate mainly within Terminal 3 and Terminal 2 airside zones.

• Terminal 3 hosts several international airline lounges alongside independent membership networks.
• Single-entry lounge passes can frequently be purchased directly at the entrance, subject to capacity.
• Facilities generally offer seating areas, light meals, beverages, shower amenities, and Wi-Fi access.

Accommodations are situated directly inside the international terminal complex as well as in the immediate airport zone.

• A transit hotel is located airside inside Terminal 3 for international passengers in transit without entering Brazil.
• Landside hotel properties operate within the airport precinct and adjacent commercial corridors.
• Most major off-site airport hotels offer complimentary shuttle transfers to and from Terminals 2 and 3.

Baggage deposit and protective wrapping facilities are provided within main passenger areas.

• Left-luggage (Guarda-Volume) counters operate 24 hours a day in Terminal 2 landside zones.
• Luggage wrapping services are located near check-in rows across Terminals 2 and 3.
• Lost luggage inquiries should be directed to your operating airline's baggage desk or terminal ground staff.

Basic family facilities and baby care rooms are distributed throughout the passenger terminals.

• Baby care facilities equipped with changing surfaces and sink facilities are co-located near primary restroom blocks.
• Priority lanes are provided for families travelling with infants at passport control and main security screening checkpoints.
• Spacious family restrooms are located in both landside and airside concourses.

• Medical Centre
• Pharmacies
• Post Office
• Left Luggage
• Currency Exchange
• Prayer Room
• Duty Free Stores

Lokale Notrufnummer: 190 (Police), 192 (Ambulance), 193 (Fire).

• For medical aid inside the airport, contact terminal ground staff or locate the first-aid station situated in Terminal 2.
• Report a lost passport immediately to the Polícia Federal office within the terminal and contact your home embassy.
• National emergency telephone numbers in Brazil are 190 for Military Police, 192 for SAMU medical emergency, and 193 for Fire Brigade.

• Prüfen Sie die Gültigkeit Ihres Reisepasses und ob ein Visum, eine ETA oder eine Einreiseerklärung erforderlich ist.
• Bestätigen Sie am Vortag Ihr Abflugterminal auf Ihrer Bordkarte.
• Aktivieren Sie eine Reise-eSIM, damit Sie sofort nach der Landung online sind.
• Laden Sie Offline-Karten herunter und machen Sie einen Screenshot Ihrer Hoteladresse und Buchungsreferenz.
• Informieren Sie Ihre Bank über Ihre Reise und führen Sie eine Ersatz-Zahlungskarte mit sich.
• Speichern Sie die lokale Notrufnummer und die Kontaktdaten Ihrer Botschaft auf Ihrem Telefon.
• Fotografieren Sie Ihren Reisepass und speichern Sie die Kopie an einem Ort, auf den Sie offline zugreifen können.
• Prüfen Sie die Gepäckbestimmungen und eventuelle eingeschränkte Gegenstände für Ihr Reiseziel.

Der Flughafenbetrieb ändert sich. Bestätigen Sie Terminals, Tarife und Fahrpläne immer mit den unten genannten offiziellen Quellen, bevor Sie reisen.

• https://www.gru.com.br/Offizielle Flughafenquelle
• https://www.gov.br/pfRegierungsquelle
• https://www.gov.br/receitafederalRegierungsquelle
• https://www.cptm.sp.gov.br/Offizielle Verkehrsbetriebe
• https://www.emtu.sp.gov.br/Offizielle Verkehrsbetriebe
• https://www.gov.br/saudeRegierungsquelle