Hamburg Airport (HAM)

Arrivals follow a straightforward process through passenger piers leading into the central Airport Plaza.

• Deplane via jetway or passenger bus to the arrival corridors in Terminal 1 or Terminal 2.
• Passengers arriving from non-Schengen destinations proceed through Federal Police passport control before entering the arrivals zone.
• Collect checked luggage in the central baggage reclaim hall located in the Airport Plaza.
• Pass through German Customs (Zoll); choose the green channel if you have nothing to declare, or the red channel if carrying goods over duty-free limits.
• Exit into the main arrivals hall in the Airport Plaza, which offers direct access to public transport, taxis, and car rental desks.

• Zug

  S-Bahn (Rapid Transit Train)

  The S1 line runs directly from the station beneath the Airport Plaza to Hamburg Hauptbahnhof (Central Station).

  Dauer:

  roughly 25 minutes

  Typische Kosten:

  typically €3.50–€4.50

• Taxi

  Taxi

  Official taxi ranks are located immediately outside the arrival areas of Terminal 1 and Terminal 2.

  Dauer:

  roughly 25–40 minutes depending on traffic

  Typische Kosten:

  typically €30.00–€45.00

• Fahrdienste

  Rideshare

  App-based rideshare services pick up from designated areas outside the terminal buildings.

  Dauer:

  roughly 25–40 minutes depending on traffic

  Typische Kosten:

  typically €25.00–€40.00

• Mietwagen

  Car Rental

  Major car rental desks are located in the Airport Plaza arrival area, with vehicles parked in the adjacent car parks.

  Dauer:

  roughly 25–40 minutes to the city centre

  Typische Kosten:

  varies by provider and vehicle type

Transferring between flights at Hamburg is compact, with all gates accessible under one roof.

• Transfers between Schengen flights do not require exiting the secure gate area.
• Non-Schengen to Schengen connections require passing through passport control and security clearance.
• Terminals 1 and 2 are connected airside and landside, allowing easy walking transfers within 10–15 minutes.

Free Wi-Fi access is provided throughout all terminal areas for all passengers.

• Connect to the official network named 'HAM-WiFi'.
• Accept the terms and conditions on the portal page to gain internet access.
• Session access is unlimited and available free of charge.

Cash and payment facilities are readily available in both terminals and the Airport Plaza.

• ATMs dispensing Euros are located throughout the landside and airside areas.
• Currency exchange counters operate in the central passenger areas.
• Card payments (Visa, Mastercard, EC cards) are widely accepted across shops, transport vending machines, and taxis.

A range of dining options is available both landside and airside across the complex.

• Bakeries, coffee shops, and grab-and-go outlets operate landside in the Airport Plaza.
• Airside areas feature full-service restaurants, bars, and fast-food venues beyond security.
• Options cater to standard dietary requirements including vegetarian choices.

Lounges are located airside in the central departure areas.

• Airline lounges, such as the Lufthansa Lounge, are available to eligible premium passengers and status holders.
• An independent pay-per-use airport lounge is accessible to all passengers for a walk-in or advance booking fee.
• Lounges provide seating, light refreshments, Wi-Fi, and flight information displays.

Accommodation is available directly on airport grounds and in the immediate vicinity.

• Radisson Blu Hotel Hamburg Airport is directly opposite the terminals, accessible via a short covered walkway.
• Several additional hotel options operate nearby, accessible via short taxi rides or local bus lines.
• Day rooms and overnight stays can be booked independently.

Luggage storage and lost property services are managed centrally within the terminal complex.

• A left luggage desk is situated in the Airport Plaza area for short- and long-term storage.
• Baggage trolleys are available in the arrival halls and car parks.
• For items lost inside the terminal, contact the Airport Lost and Found counter in the Airport Plaza.

Facilities for travellers with children are provided across the airport layout.

• Baby-changing rooms are located near major restroom blocks in both landside and airside zones.
• Children's play areas are situated airside in the departure gates section.
• Lifts connect all levels, ensuring full accessibility for pushchairs and buggies.

• Free Unlimited Wi-Fi
• ATMs & Currency Exchange
• Left Luggage / Storage
• On-site Airport Hotel
• S-Bahn Train Station
• Car Rental Centre
• Baby Changing Rooms
• Lost & Found Desk

Lokale Notrufnummer: 112 (Medical/Fire), 110 (Police)

• In the event of a medical emergency within the terminal, inform airport staff or press an emergency call point.
• The Federal Police (Bundespolizei) maintain a station at the airport for lost passports and border-related matters.
• First aid services are available on-site through trained airport response personnel.

• Prüfen Sie die Gültigkeit Ihres Reisepasses und ob ein Visum, eine ETA oder eine Einreiseerklärung erforderlich ist.
• Bestätigen Sie am Vortag Ihr Abflugterminal auf Ihrer Bordkarte.
• Aktivieren Sie eine Reise-eSIM, damit Sie sofort nach der Landung online sind.
• Laden Sie Offline-Karten herunter und machen Sie einen Screenshot Ihrer Hoteladresse und Buchungsreferenz.
• Informieren Sie Ihre Bank über Ihre Reise und führen Sie eine Ersatz-Zahlungskarte mit sich.
• Speichern Sie die lokale Notrufnummer und die Kontaktdaten Ihrer Botschaft auf Ihrem Telefon.
• Fotografieren Sie Ihren Reisepass und speichern Sie die Kopie an einem Ort, auf den Sie offline zugreifen können.
• Prüfen Sie die Gepäckbestimmungen und eventuelle eingeschränkte Gegenstände für Ihr Reiseziel.

Der Flughafenbetrieb ändert sich. Bestätigen Sie Terminals, Tarife und Fahrpläne immer mit den unten genannten offiziellen Quellen, bevor Sie reisen.

• Hamburg Airport Official WebsiteOffizielle Flughafenquelle
• Bundespolizei (German Federal Police)Regierungsquelle
• Bundeszollverwaltung (German Customs)Regierungsquelle
• Hamburger Verkehrsverbund (HVV)Offizielle Verkehrsbetriebe
• Deutsche BahnOffizielle Verkehrsbetriebe