Zagreb Franjo Tuđman Airport (ZAG)

Arrival processes depend on whether your flight originates from within or outside the Schengen Area.

• Upon disembarking, follow the signs leading towards the main baggage reclaim hall.
• Passengers arriving from non-Schengen destinations pass through passport control before entering the baggage hall.
• Passengers arriving on domestic or Schengen flights proceed directly to baggage reclaim without border checks.
• Collect checked luggage from the designated carousel in the arrivals area.
• Clear customs via the green channel for nothing to declare or the red channel if carrying goods exceeding duty-free allowances.
• Exit into the ground-floor arrivals hall, where transport options, currency facilities, and information desks are located.

• Bus

  Airport Shuttle Bus (Pleso Prijevoz)

  Direct shuttle service running between the airport terminal and Zagreb Central Bus Station (Autobusni Kolodvor).

  Dauer:

  Roughly 30 minutes

  Typische Kosten:

  Typically around €8 one-way

• Bus

  Public Bus (ZET Line 290)

  Local public bus operated by ZET connecting the airport to Kvaternikov trg in eastern Zagreb, stopping at intermediate stations.

  Dauer:

  Roughly 35–50 minutes

  Typische Kosten:

  Typically under €2 per single ticket

• Taxi

  Taxi

  Official taxis wait at the designated ranks immediately outside the arrivals hall ground level.

  Dauer:

  Roughly 20–30 minutes to central Zagreb

  Typische Kosten:

  Typically €25–€40 depending on destination and traffic

• Fahrdienste

  Rideshare (Uber / Bolt)

  Pickup points are designated outside the main terminal building; bookings must be placed via the respective app.

  Dauer:

  Roughly 20–30 minutes

  Typische Kosten:

  Typically €20–€35 depending on demand

With a single terminal structure, transferring between flights at Zagreb is straightforward.

• Connecting passengers on international-to-international flights proceed through transfer security screening on the departure level.
• Passengers transferring from non-Schengen to Schengen flights must clear passport control and security.
• If luggage is not checked through to the final destination, exit to arrivals, reclaim bags, and re-check at the main departure desks.
• Minimum connection times are manageable within the terminal, typically requiring under 45 minutes for domestic or Schengen connections.

Free Wi-Fi access is available to passengers throughout the passenger terminal.

• Select the public Wi-Fi network named 'Zagreb_Airport_Free'.
• Accept the terms and conditions on the landing page to connect.
• No mandatory registration or personal information is required for standard access.
• Coverage extends across all public landside and airside areas.

Croatia uses the Euro (EUR) as its official currency.

• ATMs accepting international bank cards are situated in both the arrivals and departures halls.
• Currency exchange counters operate on the ground floor landside and within the airside area.
• Card payments (Visa and Mastercard) are accepted across almost all airport shops, transport desks, and city establishments.
• It is advisable to carry a small amount of cash in Euros for minor public transport purchases.

A range of cafes, bakeries, and dining outlets operate both before and after security.

• Landside options in the main concourse include cafes and light refreshment outlets.
• Airside facilities offer seated dining, coffee shops, and quick-service food options.
• A selection of local Croatian pastries and international options are available.
• Dietary options such as vegetarian items can be found in the main airside eateries.

Business lounge facilities are located airside past security control.

• The Primeclass Lounge is located on the airside departures level.
• Access is provided for eligible airline status holders, premium class passengers, and independent pass holders.
• Single-entry lounge passes can also be purchased at the door subject to availability.
• Services include refreshments, Wi-Fi, flight display screens, and comfortable seating.

Accommodation options are located nearby in Velika Gorica and central Zagreb.

• There is no hotel physically attached to the passenger terminal.
• Several hotels operate within a 2-5 kilometre radius in Velika Gorica, reachable by taxi or shuttle.
• Central Zagreb offers extensive hotel coverage reachable in roughly 20-30 minutes by taxi or shuttle bus.
• Early morning transit from city hotels to the airport is easily arranged via pre-booked taxi or rideshare.

Baggage facilities include reclaim carousels, lost property services, and wrapping.

• Baggage reclaim carousels are located on the ground floor of the arrivals area.
• For delayed or damaged luggage, visit the Lost and Found desk in the baggage reclaim hall before clearing customs.
• Luggage wrapping services are available in the landside departures hall.
• Currently, long-term left-luggage storage facilities at the airport are limited; check at the information desk.

The terminal is equipped with essential family and baby care facilities.

• Dedicated baby care rooms equipped with changing tables and sinks are located near main restroom blocks.
• Children's play corners are present in the airside departures area.
• Strollers are permitted through security, with oversized luggage screening available if required.
• Step-free access with lifts ensures easy navigation for families travelling with prams.

• Information desk
• Car rental desks
• ATMs and currency exchange
• VIP and business lounges
• Smoking cabins (airside)
• Duty-free shops
• Baby care rooms

Lokale Notrufnummer: 112

• Dial 112 for all emergency services (police, ambulance, fire service) in Croatia.
• First aid and medical assistance within the terminal can be requested by contacting any airport staff member or at the information desk.
• If you lose your passport, contact your country's embassy in Zagreb and report the loss to the airport border police unit.

• Prüfen Sie die Gültigkeit Ihres Reisepasses und ob ein Visum, eine ETA oder eine Einreiseerklärung erforderlich ist.
• Bestätigen Sie am Vortag Ihr Abflugterminal auf Ihrer Bordkarte.
• Aktivieren Sie eine Reise-eSIM, damit Sie sofort nach der Landung online sind.
• Laden Sie Offline-Karten herunter und machen Sie einen Screenshot Ihrer Hoteladresse und Buchungsreferenz.
• Informieren Sie Ihre Bank über Ihre Reise und führen Sie eine Ersatz-Zahlungskarte mit sich.
• Speichern Sie die lokale Notrufnummer und die Kontaktdaten Ihrer Botschaft auf Ihrem Telefon.
• Fotografieren Sie Ihren Reisepass und speichern Sie die Kopie an einem Ort, auf den Sie offline zugreifen können.
• Prüfen Sie die Gepäckbestimmungen und eventuelle eingeschränkte Gegenstände für Ihr Reiseziel.

Der Flughafenbetrieb ändert sich. Bestätigen Sie Terminals, Tarife und Fahrpläne immer mit den unten genannten offiziellen Quellen, bevor Sie reisen.

• https://www.zagreb-airport.hr/Offizielle Flughafenquelle
• https://mup.gov.hr/Regierungsquelle
• https://carina.gov.hr/Regierungsquelle
• https://www.zet.hr/Offizielle Verkehrsbetriebe
• https://www.plesoprijevoz.hr/Offizielle Verkehrsbetriebe
• https://civilna-zastita.gov.hr/Regierungsquelle