Refund & Cancellation Policy

Travel eSIMs

Buy Before You Fly provides digital eSIM products that are delivered electronically after successful payment. Because an eSIM is a digital product that is issued and delivered electronically, purchases cannot generally be returned after delivery.

Refunds are not provided for situations including:

• Purchasing the wrong destination or plan.
• Purchasing the wrong data allowance.
• Choosing the wrong validity period.
• Changing or canceling travel plans.
• Failing to verify device compatibility before purchase.
• Attempting to use the eSIM on a carrier-locked device.
• Failing to follow installation or activation instructions.
• Unused or partially used data.
• Expired eSIM plans.
• Accidental purchases.
• Duplicate purchases made by the customer.
• Dissatisfaction caused by local carrier speeds, network congestion or coverage limitations where service is otherwise available.

Before you purchase

Customers are responsible for confirming:

• Their device supports eSIM.
• Their device is carrier unlocked.
• They selected the correct destination.
• They selected the appropriate data plan.
• Their travel dates match the plan validity.

Not sure about your handset? Run the compatibility checker before you buy.

When we will help

If an eSIM cannot be delivered or activated because of a verified technical issue attributable to Buy Before You Fly or its fulfillment provider, contact us. After verification, we may replace the eSIM, provide store credit or issue a refund when appropriate.

Personalized Trip Itineraries

Our Personalized Trip Itinerary is a custom digital planning product created using the trip information and preferences submitted by the customer. It is separate from our Travel Advisor Services: we do not make or hold any reservations for this product.

Refunds are generally not provided when:

• The customer changes or cancels their trip.
• Travel dates change.
• The destination changes.
• The customer decides not to use the itinerary.
• The customer disagrees with a recommendation.
• The customer later finds different prices.
• Availability changes after the itinerary is created.
• An attraction, restaurant, hotel, transportation option or other travel provider changes its schedule or availability.

Travel information changes frequently. Prices, schedules, availability, opening hours, transportation, attractions, restaurants, entry requirements and other travel information should always be verified directly with the relevant provider or official source before booking or travel.

If a technical problem prevents you from receiving or accessing the itinerary you purchased, contact us so we can attempt to correct the problem or provide a replacement.

Travel Advisor Services

by Buy Before You Fly · Affiliated with Fora

Travel Advisor Services are separate from our downloadable Personalized Trip Itinerary product.

When a Buy Before You Fly Travel Advisor assists with eligible travel bookings, hotels, airlines, cruise lines, tour operators, transportation providers, travel insurance providers and other suppliers may establish their own payment, deposit, modification, cancellation and refund terms. Those supplier terms govern the applicable reservation.

Depending on the reservation, a booking may be:

• Fully refundable.
• Partially refundable.
• Non-refundable.

This depends on factors such as:

• Supplier.
• Rate or fare.
• Package.
• Deposit terms.
• Reservation conditions.
• Cancellation date.

If you need to change or cancel a reservation arranged with assistance from a Buy Before You Fly Travel Advisor, contact us as soon as possible. We will assist with reviewing the applicable supplier terms and, where possible, help process the requested change or cancellation.

Buy Before You Fly cannot guarantee that a travel supplier will approve a refund, waive a cancellation penalty or provide a refund within a specific period.

Travel payments

Payments for travel reservations may be processed by or paid to the applicable travel supplier or authorized travel-booking platform, depending on the reservation.

Refunds for supplier bookings remain subject to the applicable supplier's terms and processing procedures.

If a supplier approves a refund, processing time may vary depending on the supplier, payment processor and customer's financial institution.

Travel Advisor planning & service fees

Planning, consultation, air-booking, change, cancellation, rush, group-planning or other professional service fees may be charged separately from the cost of travel.

Any Buy Before You Fly planning or service fee and its applicable terms will be clearly disclosed before payment.

Unless otherwise stated in writing before purchase, planning or service fees are non-refundable once the applicable planning or professional work has begun, except where required by applicable law.

Changes & cancellations

If you need to change or cancel travel booked with the assistance of a Buy Before You Fly Travel Advisor, contact us as soon as possible.

We will assist in reviewing the applicable reservation terms and, where possible, submitting the requested change or cancellation.

Supplier penalties, fare differences, cancellation fees, non-refundable deposits and other charges may apply.

Changing or canceling one part of a trip does not necessarily cancel or refund other reservations. Each booking may have separate terms.

Supplier refunds

Buy Before You Fly cannot override the contractual terms of airlines, hotels, cruise lines, tour operators or other travel suppliers.

We cannot guarantee supplier performance, refund approval, refund amount or refund processing time.

Travelers are responsible for reviewing the cancellation and refund conditions applicable to their reservations before authorizing a booking.

Chargebacks

Please contact Buy Before You Fly before initiating a payment dispute or chargeback so we have an opportunity to review and address the issue.

Fraudulent or abusive chargebacks may result in suspension from future purchases or services.

Contact

For eSIM technical issues, itinerary delivery problems, or assistance with a travel reservation arranged through our Travel Advisor Services, contact: