Refund Policy

Unused plans are refundable. Once a profile connects to a network, the allowance is already provisioned.

Full refunds

If your eSIM has not been installed or has never connected to a network, you can request a full refund within 30 days of purchase.

Once a profile has been installed and connected, it cannot be refunded because the data allowance has been issued by the network partner.

If a plan fails to work for reasons on our side and support cannot resolve it, we will replace the profile or refund you in full.

Contact us through the support page with your order email and destination. Most refunds are processed within five business days.

Last updated 2026. Contact us through the support page with any questions about this policy.