Support
Install trouble, activation questions or an order issue — we'll sort it.
hello@buybeforeyoufly.com
Response time
Under one business day
eSIM help
What happens after I buy an eSIM?
See how your eSIM is delivered, installed and activated — and what to expect before you travel.
Check if my phone is eSIM ready →Can I get a refund?
Refunds depend on what you purchase or book.
Travel eSIMs
eSIM purchases are generally non-refundable once the eSIM has been issued or digitally delivered. If you experience a verified technical issue, contact our support team so we can investigate.
Personalized trip itineraries
Personalized downloadable trip itineraries are custom digital products and are generally non-refundable once purchased and/or generated, except where required by applicable law.
Travel Advisor Services
Travel reservations arranged with assistance from a Buy Before You Fly Travel Advisor are subject to the cancellation and refund terms of the applicable airline, hotel, cruise line, tour operator or other travel supplier. Refundability varies by booking.
About Buy Before You Fly
Buy Before You Fly LLC is a U.S.-based travel planning and connectivity company helping travelers prepare, plan and stay connected before they fly.
From international eSIMs and personalized day-by-day itineraries to Travel Advisor Services, our goal is to make international travel simpler from planning through departure.
Business Information
Buy Before You Fly LLC
Seattle, Washington, USA
Travel planning, travel advisor services & international connectivity
Travel Advisor Services by Buy Before You Fly · Affiliated with Fora
eSIM technology & fulfillment powered by LuxEmit Technologies
- Secure payments — Online purchases are processed securely through our payment providers. Buy Before You Fly does not store your full payment card details.
- Digital travel products — eSIMs and personalized trip itineraries are delivered digitally — no physical product is shipped.
- Travel Advisor Services — Prefer personal help? Work with a Buy Before You Fly Travel Advisor for personalized trip planning and assistance with eligible travel bookings.
- Real customer support — Questions before or after your purchase or trip request? Contact the Buy Before You Fly support team.
Shop with confidence
Before purchasing, review the details of the product or service you choose. eSIM coverage and compatibility, personalized itinerary details, and Travel Advisor booking terms can vary depending on your trip.
For eSIM purchases, confirm that your device supports eSIM, is carrier unlocked, and that you have selected the correct destination and plan before purchasing.
For Travel Advisor bookings, cancellation, change and refund terms vary by travel supplier and reservation. Review the applicable booking terms before confirming your reservation.
For personalized downloadable itineraries, remember that the itinerary is a planning product — you remain responsible for making your own reservations unless you separately use our Travel Advisor Services.
Need help?
Contact our support team at hello@buybeforeyoufly.com
Planning a trip? Explore our Personalized Trip Itineraries.
Want us to plan and help book it? Explore Travel Advisor Services.
Looking for quick answers? Try the FAQ or the compatibility checker.