Chhatrapati Shivaji Maharaj International Airport (BOM)

International passengers disembarking at Terminal 2 follow a linear pathway through passport control, baggage reclaim, and customs inspection into the main arrivals hall.

• Proceed along the elevated concourse following clear signage toward International Arrivals and Immigration.
• Join the appropriate queue for Indian citizens, valid physical visa holders, or e-Visa holders at passport control.
• Collect checked baggage from the designated carousel in the main baggage hall located immediately after immigration.
• Select the Green Channel if you have no goods exceeding the duty-free allowance, or the Red Channel if you carry reportable currency or restricted items.
• Exit into the public arrivals hall where currency exchange desks, prepaid taxi counters, and transport pick-up points are located.

• Ride-hailing

  App-based Rideshare

  Rideshares operate from designated pick-up zones located within the multi-level car park structure attached to Terminal 2.

  Time:

  Typically 45 to 90 minutes

  Typical cost:

  Roughly INR 500 to 1,200 depending on destination and demand

• Taxi

  Prepaid Taxi

  Official prepaid counters inside the arrival hall issue fixed-fare vouchers to avoid fare disputes.

  Time:

  Typically 45 to 90 minutes

  Typical cost:

  Roughly INR 450 to 900

• Train

  Suburban Railway & Metro

  Suburban rail services run from nearby Vile Parle or Andheri stations, accessible via short feeder taxi or auto-rickshaw journeys.

  Time:

  Typically 40 to 60 minutes

  Typical cost:

  Roughly INR 10 to 100

Transferring between Terminal 1 and Terminal 2 requires road transport, as the terminals are physically separated by the runway complex.

• Allow at least 3 to 4 hours between connecting international and domestic flights across different terminals.
• Utilise the inter-terminal shuttle service or hire an official taxi to transfer between Terminal 1 and Terminal 2.
• Re-check baggage and clear security screening at the departing terminal if your journey is not booked on a single through-ticket.

Free Wi-Fi access is available throughout both passenger terminals for standard mobile devices.

• Select the official airport Wi-Fi network name from your device settings.
• Enter your mobile phone number on the portal page to receive a one-time password (OTP) via SMS.
• International travellers without local SIM roaming can request assistance or an access code at Wi-Fi help desks in the terminal.

Automated Teller Machines (ATMs) and foreign exchange counters are located in both the arrivals and departures halls.

• International credit and debit cards are widely accepted at airport outlets, hotel counters, and major city stores.
• Exchange desks are situated in the Terminal 2 arrival area after customs clearing.
• Keep transaction receipts if you intend to convert unused Indian Rupees back to foreign currency upon departure.

A wide variety of food courts, cafes, and table-service restaurants operate 24 hours a day in Terminal 2.

• Both international outlets and traditional Indian dining options are available past security and in public arrival areas.
• Packaged food and bottled water can be purchased at convenience kiosks throughout the concourses.
• Dietary options including vegetarian, vegan, and halal-certified meals are clearly labelled across dining facilities.

Premium lounges are situated within Terminal 2 for international and domestic passengers.

• Access is provided to eligible premium class passengers, select elite frequent flyer members, and qualifying credit card holders.
• Single-entry lounge passes can be purchased at the door or pre-booked online subject to space availability.
• Facilities include buffet dining, shower rooms, high-speed Wi-Fi, and dedicated quiet zones.

Multiple hotel options ranging from transit accommodations inside the terminal to luxury hotels are nearby.

• Niranta Transit Hotel is located inside Terminal 2 for passengers in transit or requiring short stays.
• Major international business hotels are located within a 5 to 10-minute drive along the Sahar Airport Road.
• Hotel reservation desks are available in the public arrival hall to assist with last-minute bookings.

Baggage reclaim carousels, left-luggage storage, and porter services are available in Terminal 2.

• Check the display screens in the baggage reclaim hall to identify the carousel allocated to your flight.
• Left-luggage and luggage wrap facilities are available for passengers requiring temporary storage or protection.
• Report damaged or missing luggage immediately at the airline baggage service desk in the reclaim area before exiting customs.

The airport provides dedicated facilities for families travelling with infants and young children.

• Baby care rooms equipped with changing tables and nursing facilities are located near main restroom blocks.
• Stroller assistance can be requested from your operating airline upon booking or at ground service desks.
• Play areas for young children are available in the main departure concourses of Terminal 2.

• Free Wi-Fi
• ATMs and Currency Exchange
• Luggage Storage / Left Luggage
• Baby Care Rooms
• Medical Centre / First Aid
• Prepaid Taxi Counters
• Duty-Free Shops
• Prayer and Meditation Rooms

Local emergency number: National Emergency: 112

• Dial 112 from any mobile phone for general emergency assistance across India.
• Contact any uniformed airport staff or security personnel for immediate first-aid intervention inside the terminal.
• In the event of a lost passport, contact your country's local embassy or consulate in Mumbai and inform airport immigration officers.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• https://csmia.adani.com/Official airport source
• https://www.cbic.gov.in/Government source
• https://mmrda.maharashtra.gov.in/Official transit source
• https://indianrailways.gov.in/Official transit source
• https://erss.in/Government source