Brussels Airport (BRU)

Arrivals follow a direct path from the gates through border control (if arriving from non-Schengen countries), baggage claim, customs, and into the main arrivals hall on Level 2.

• Deplane into Pier A or Pier B and follow the clear overhead signs directing towards Arrivals and Baggage Reclaim.
• Passengers arriving from non-Schengen origins must clear passport control operated by the Belgian Federal Police.
• Proceed down to the baggage reclaim area on Level 2 to collect checked luggage from designated carousels.
• Pass through customs control; select the green channel if you have nothing to declare or the red channel if carrying taxable goods.
• Exit into the main public arrivals hall on Level 2, where ground transport access and airport services are situated.

• Train

  NMBS / SNCB

  Direct trains depart from the airport railway station located directly below the terminal on Level -1, running frequently to Brussels-Central, Brussels-Midi, and Brussels-North.

  Time:

  15-20 minutes

  Typical cost:

  €10 - €15 (includes Brussels Airport Diabolo supplement)

• Train

  STIB-MIVB (Line 12)

  The Airport Line (Line 12) connects the bus station on Level 0 to the European Quarter and Luxembourg Station, operating express services on weekdays and regular stops at weekends.

  Time:

  30-45 minutes

  Typical cost:

  €4.50 - €7.00

• Bus

  De Lijn

  Regional buses serve local destinations around Flemish Brabant and outer Brussels neighbourhoods from the Level 0 bus station.

  Time:

  40-60 minutes

  Typical cost:

  €2.50 - €3.00

• Taxi

  Official Licensed Taxis

  Metered taxis are available 24/7 from the ranks immediately outside the arrivals hall on Level 2. Ensure the vehicle has a blue licensed taxi badge.

  Time:

  20-40 minutes

  Typical cost:

  €45 - €60

• Ride-hailing

  Uber

  Rideshare pickups are arranged via mobile app and take place at designated passenger pickup zones on the parking levels.

  Time:

  20-40 minutes

  Typical cost:

  €35 - €55

Transferring between flights depends on whether your origin and destination are within the Schengen zone.

• Schengen to Schengen transfers remain within Pier A without needing to clear passport control or customs.
• Non-Schengen to Schengen transfers require passing through passport control and security screening before proceeding to Pier A gates.
• Ensure your baggage is checked through to your final destination; otherwise, clear customs and re-check bags at Level 3 departures.

Free unlimited Wi-Fi is available throughout the passenger terminal.

• Connect to the network named 'Brussels Airport Wi-Fi'.
• Open a web browser page to accept the basic terms and conditions.
• No registration via phone number or social media profile is required for standard access.

Cash machines and foreign exchange counters are located across both arrivals and departure levels.

• ATMs accepting major international cards are available on Level 2 (Arrivals) and Level 3 (Departures).
• Currency exchange desks operate in both Pier A and Pier B, as well as the main departure hall.
• Electronic payments and contactless cards are universally accepted across airport shops, cafes, and public transport ticket machines.

A wide variety of eateries, cafes, and grab-and-go spots operate across all terminal areas.

• Options range from quick coffee shops and Belgian bakeries to sit-down restaurants and bars.
• Dining outlets are situated both airside (in Pier A and Pier B) and landside in the main terminal hall.
• Several food vendors operate early morning to late evening to match flight departures.

Multiple airline and independent pay-per-use lounges are available in both piers.

• The Brussels Airlines Loft is located in Pier A, catering primarily to Star Alliance passengers and business class travellers.
• Independent lounges in Pier A and Pier B accept major lounge membership schemes and walk-in bookings subject to capacity.
• Facilities generally include complimentary refreshments, quiet seating, Wi-Fi, and business workstations.

Hotel options are located directly opposite the terminal and in the immediate airport zone.

• The Sheraton Brussels Airport Hotel is situated directly across from the terminal building, accessible via a short walkway.
• Multiple additional airport hotels operate nearby, offering complimentary or low-cost shuttle bus links from Level 0.
• Bookings can be made online in advance or via assistance desks in the main arrivals area.

Luggage services include luggage storage, wrapping, and lost property assistance.

• Self-service luggage lockers are available on Level 0 near the bus station.
• Lost property left on aircraft or within the terminal is managed via the airport's official website reporting tool or desk on Level 2.
• Luggage wrapping and protection services are located in the main departures hall on Level 3.

Brussels Airport provides dedicated amenities for travellers with children.

• Baby changing facilities are integrated into most main toilet blocks across all pier levels.
• Strollers are available for use airside past security in both Pier A and Pier B.
• Dedicated play areas for young children are situated in the main gate areas.

• Free Unlimited Wi-Fi
• Luggage Storage Lockers
• Pharmacy
• Medical Centre
• Prayer & Meditation Rooms
• Duty Free Shopping
• ATMs & Exchange Desks

Local emergency number: 112 (National Emergency Number, Free dial).

• Dial 112 from any telephone for general emergency services, including medical emergencies and fire.
• A first-aid medical station staffed by medical personnel is located landside within the main terminal building.
• If you lose your passport, report immediately to the Belgian Federal Police station located in the airport complex.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• Brussels Airport Official SiteOfficial airport source
• Belgian Immigration Office (FPS Interior)Government source
• Belgian Customs and Excise (FPS Finance)Government source
• STIB-MIVB Brussels Public TransportOfficial transit source
• NMBS / SNCB Belgian RailwaysOfficial transit source
• De Lijn Public Bus CompanyOfficial transit source