São Paulo/Guarulhos International Airport (GRU)

Arriving passengers move through immigration control, collect baggage, pass customs clearance, and exit into the landside arrival hall.

• Follow signs for passport control (Polícia Federal) immediately upon exiting the aircraft.
• Present a valid passport along with any necessary visa documents to border officers.
• Proceed down to the baggage reclaim area to retrieve checked luggage from the designated carousel.
• Pass through customs control (Receita Federal), filing an electronic duty declaration (e-DBV) if carrying goods above the standard allowance.

• Train

  Rail (CPTM Line 13-Jade)

  Train service connecting the airport rail station to Luz station in central São Paulo, accessible via a free airport inter-terminal shuttle.

  Time:

  roughly 35-60 minutes

  Typical cost:

  typically R$ 5 - R$ 10

• Bus

  Executive Bus Service (EMTU)

  Air-conditioned express coach connecting airport terminals to key hubs such as Avenida Paulista and Tietê Bus Terminal.

  Time:

  roughly 60-90 minutes depending on traffic

  Typical cost:

  typically R$ 35 - R$ 45

• Taxi

  Prepaid Airport Taxi (Guarucoop)

  Official airport taxi concessionaire operating fixed-rate desks inside arrival halls.

  Time:

  roughly 45-90 minutes depending on traffic

  Typical cost:

  typically R$ 100 - R$ 180

• Ride-hailing

  Rideshare (Uber / 99)

  App-based rides requested to designated pickup zones located outside passenger terminal curbs.

  Time:

  roughly 45-90 minutes depending on traffic

  Typical cost:

  typically R$ 60 - R$ 130

Transferring between international and domestic flights involves clearing border controls and changing terminals.

• Free shuttle buses run regularly landside to connect Terminals 1, 2, 3, and the CPTM train station.
• Passengers changing from international to domestic routes must clear passport control and customs, collect luggage, and check in for their onwards flight.
• A minimum transfer window of 2.5 to 3 hours is recommended for connections involving an international leg.

Complimentary wireless internet service is available across all terminal areas.

• Select the official network SSID named 'GRU Wi-Fi' on your device.
• Complete a brief portal registration page to gain access.
• Complimentary connectivity sessions are provided, which can be renewed when expired.

Currency exchange desks and cash machines are located in landside and airside zones.

• Automated teller machines (ATMs) supporting international card networks are situated in Terminals 2 and 3 arrivals halls.
• Foreign exchange booths operate in international arrival and departure corridors for BRL conversion.
• Payment cards are widely accepted throughout Brazil, but holding modest cash amounts is practical for smaller expenses.

A range of dining places, coffee shops, and fast-food outlets operate across public and departure zones.

• Food courts offering Brazilian and international options are located in Terminals 2 and 3 landside areas.
• Airside departure concourses feature quick-service bakeries, cafes, and sit-down dining.
• Select food and beverage vendors in Terminal 3 operate 24 hours a day.

Airline lounges and independent pay-per-use lounge facilities operate mainly within Terminal 3 and Terminal 2 airside zones.

• Terminal 3 hosts several international airline lounges alongside independent membership networks.
• Single-entry lounge passes can frequently be purchased directly at the entrance, subject to capacity.
• Facilities generally offer seating areas, light meals, beverages, shower amenities, and Wi-Fi access.

Accommodations are situated directly inside the international terminal complex as well as in the immediate airport zone.

• A transit hotel is located airside inside Terminal 3 for international passengers in transit without entering Brazil.
• Landside hotel properties operate within the airport precinct and adjacent commercial corridors.
• Most major off-site airport hotels offer complimentary shuttle transfers to and from Terminals 2 and 3.

Baggage deposit and protective wrapping facilities are provided within main passenger areas.

• Left-luggage (Guarda-Volume) counters operate 24 hours a day in Terminal 2 landside zones.
• Luggage wrapping services are located near check-in rows across Terminals 2 and 3.
• Lost luggage inquiries should be directed to your operating airline's baggage desk or terminal ground staff.

Basic family facilities and baby care rooms are distributed throughout the passenger terminals.

• Baby care facilities equipped with changing surfaces and sink facilities are co-located near primary restroom blocks.
• Priority lanes are provided for families travelling with infants at passport control and main security screening checkpoints.
• Spacious family restrooms are located in both landside and airside concourses.

• Medical Centre
• Pharmacies
• Post Office
• Left Luggage
• Currency Exchange
• Prayer Room
• Duty Free Stores

Local emergency number: 190 (Police), 192 (Ambulance), 193 (Fire).

• For medical aid inside the airport, contact terminal ground staff or locate the first-aid station situated in Terminal 2.
• Report a lost passport immediately to the Polícia Federal office within the terminal and contact your home embassy.
• National emergency telephone numbers in Brazil are 190 for Military Police, 192 for SAMU medical emergency, and 193 for Fire Brigade.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• https://www.gru.com.br/Official airport source
• https://www.gov.br/pfGovernment source
• https://www.gov.br/receitafederalGovernment source
• https://www.cptm.sp.gov.br/Official transit source
• https://www.emtu.sp.gov.br/Official transit source
• https://www.gov.br/saudeGovernment source