Kuala Lumpur International Airport (KUL)

Arrivals follow a structured flow through passport control, baggage collection, and customs clearance.

• Complete the mandatory Malaysia Digital Arrival Card (MDAC) online within three days prior to arrival.
• Follow signage to immigration; passengers arriving at Terminal 1 Satellite Terminal must take the transfer shuttle to the Main Terminal Building.
• Present your passport and digital arrival registration at immigration control counters or automated gates if eligible.
• Collect checked baggage from the designated reclaim carousels on the arrivals level.
• Pass through customs inspection, using the green channel for nothing to declare or the red channel if carrying goods exceeding allowances.

• Train

  Non-stop Rail (KLIA Ekspres)

  Direct airport express train connecting both Terminal 1 and Terminal 2 to KL Sentral station in central Kuala Lumpur.

  Time:

  roughly 28-33 minutes

  Typical cost:

  typically MYR 55 one-way

• Train

  Commuter Rail (KLIA Transit)

  Stopping train service along the same corridor, serving intermediate stations including Bandar Tasik Selatan and Putrajaya.

  Time:

  roughly 35-40 minutes

  Typical cost:

  typically MYR 55 one-way to KL Sentral

• Train

  Express Bus

  Direct coach services connecting both terminals to KL Sentral and Terminal Bersepadu Selatan (TBS).

  Time:

  roughly 60-90 minutes

  Typical cost:

  typically MYR 12-15 one-way

• Ride-hailing

  Taxi / Ride-Hailing

  Metered, coupon, or app-based vehicle services available from designated transport hubs at both terminals.

  Time:

  roughly 45-75 minutes depending on traffic

  Typical cost:

  typically MYR 65-110 plus highway tolls

Transfers between Terminal 1 and Terminal 2 require using landside transport links.

• The KLIA Transit train runs frequently between Terminal 1 and Terminal 2 with a travel time of under 5 minutes.
• Free or low-cost inter-terminal shuttle buses operate between the two passenger terminals.
• Allow at least 3 hours for self-transfers on separate tickets to clear immigration, collect bags, and re-check in.

Free Wi-Fi access is available throughout both passenger terminal buildings.

• Select the official public Wi-Fi SSID network upon enabling wireless connections on your device.
• Accept the terms and conditions on the landing page to gain internet access without requiring payment details.
• Coverage extends across check-in halls, gate areas, satellite concourses, and baggage claim zones.

The currency of Malaysia is the Malaysian Ringgit (MYR). Facilities are accessible across both terminals.

• Automated teller machines accepting international bank cards are located airside and landside.
• Licensed currency exchange counters operate before and after immigration control in both buildings.
• Credit and debit cards are widely accepted for major transport services, retail outlets, and dining.

A broad range of local Malaysian and international dining options is open in both terminals.

• Food options range from international quick-service chains to local Malaysian hawker-style stalls.
• Halal-certified food options are widely available throughout all public and airside dining areas.
• 24-hour food and beverage outlets operate in both landside departure areas and airside transit zones.

Airline and independent pay-per-use lounges are located in Terminal 1 and Terminal 2.

• Flagship airline lounges operate in the Terminal 1 Satellite and Main Terminal buildings for premium travellers.
• Independent pay-to-enter lounges offer hot food, Wi-Fi, shower facilities, and comfortable seating.
• Lounge access can be booked in advance online or purchased directly at the lounge entrance subject to capacity.

Transit and full-service hotel accommodation is available directly at the airport.

• Sama-Sama Hotel is a 5-star hotel linked to Terminal 1 Main Terminal via a covered skybridge.
• Airside transit hotels operate within the security boundaries of Terminal 1 and Terminal 2 for passengers in transit.
• Capsule hotels providing short-stay sleeping pods are located inside the Gateway@klia2 complex.

Luggage storage, wrapping, and lost property assistance are available landside.

• Left-luggage counters operate 24 hours a day in the arrival areas of both terminals for short- and long-term storage.
• Baggage wrapping and protective packing services are located near departure check-in aisles.
• Lost property offices handle items misplaced within public terminal concourses and non-flight zones.

Facilities for passengers travelling with children are provided throughout the airport.

• Dedicated baby care rooms with diaper changing surfaces and private nursing areas are located near major restrooms.
• Children's play areas are situated in the airside departure lounges of Terminal 1 and Terminal 2.
• Stroller-accessible elevators and family restrooms are available across all floors.

• Luggage storage
• Baby care rooms
• Prayer rooms (Surau)
• Currency exchange
• ATMs
• Smoking lounges
• Medical clinics
• Transit hotels

Local emergency number: National emergency: 999.

• Dial 999 for national emergency response services, including police, medical assistance, and fire safety.
• Medical clinics staffed by medical personnel operate 24/7 in both Terminal 1 and Terminal 2 landside areas.
• Report lost passports or security incidents immediately to the Airport Police station located within the main terminal complex.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• Malaysia Airports Holdings BerhadOfficial airport source
• Immigration Department of MalaysiaGovernment source
• Royal Malaysian Customs DepartmentGovernment source
• Express Rail Link (KLIA Ekspres)Official transit source
• Ministry of Health MalaysiaGovernment source