London City Airport (LCY)

Arrivals follow a straightforward sequence through a single terminal, moving from aircraft disembarkation to UK Border Control, baggage reclaim, and customs.

• Follow the directional signage along the arrivals corridor to the UK Border Control hall.
• Present your travel documents to UK Border Force officers, or use the automated eGates if holding an eligible biometric passport.
• Proceed to the baggage reclaim area located immediately after passport control to collect checked luggage.
• Pass through the customs channels (Green Channel for nothing to declare, Red Channel for goods over statutory allowances).
• Exit into the main public arrivals concourse to access ground transport, ATMs, and airport services.

• Train

  Docklands Light Railway (DLR)

  Direct light-rail service connected to the London Underground network.

  Time:

  roughly 15-25 minutes to major interchange hubs

  Typical cost:

  typically £2-£5 using pay-as-you-go contactless cards

• Taxi

  Licensed Black Cab

  Traditional London taxi service available directly outside the terminal entrance.

  Time:

  roughly 30-60 minutes depending on central traffic

  Typical cost:

  typically £40-£80 depending on destination and road conditions

• Ride-hailing

  Rideshare

  App-based private hire pickups available at designated areas.

  Time:

  roughly 30-60 minutes depending on destination

  Typical cost:

  typically £30-£65 depending on vehicle type and demand

• Bus

  Local Bus

  Transport for London local bus services stopping outside the terminal.

  Time:

  roughly 20-40 minutes to surrounding East London areas

  Typical cost:

  typically £1.75 flat fare using contactless card

London City Airport does not operate an airside transit corridor, so all connecting passengers must enter the United Kingdom landside before boarding onward flights.

• Clear UK immigration and collect all checked baggage upon arrival.
• Exit through customs into the main public arrivals hall.
• Proceed to the departure check-in desks on the main concourse to drop luggage for your onward flight.
• Clear security screening to access the main departure lounge and boarding gates.

Complimentary Wi-Fi access is available to all passengers throughout the terminal building.

• Select the network named 'London City Airport Wi-Fi' on your device.
• Open your web browser to view the connection landing page.
• Accept the terms of service to establish an internet connection.

Banking facilities, foreign currency exchange, and automated teller machines are accessible landside and airside.

• ATMs dispensing British Pounds (GBP) are located in both the arrivals concourse and the departure lounge.
• Currency exchange counters operate landside for buying and selling foreign banknotes.
• Contactless card payments are accepted universally across public transport, taxis, and terminal retailers.

A range of dining options, coffee shops, and grab-and-go outlets are situated before and after security.

• Landside options near the check-in area offer coffee, sandwiches, and light meals.
• Airside options include sit-down restaurants, bars, and premium grab-and-go food outlets.
• Vegetarian, vegan, and gluten-free dietary requirements are catered for across most food venues.

A dedicated executive lounge area is available past security for eligible passengers and pay-per-use bookings.

• The lounge provides quiet seating, refreshments, work spaces, and high-speed Wi-Fi.
• Access can be reserved online prior to travel or purchased on arrival subject to space.
• Located in the departure concourse past central security.

Several hotel chains are located within walking distance or a short DLR ride from the terminal building.

• Hotels such as Courtyard by Marriott and Premier Inn sit within a 5 to 10-minute walk of the airport entrance.
• Additional accommodation options are located one to two stops away on the DLR line near the ExCeL London exhibition centre.
• Reservations should be made directly through hotel providers prior to landing.

Baggage reclaim carousels are located inside the customs hall immediately past border control.

• Check the flight information displays in the baggage hall to locate the specific carousel assigned to your flight.
• Left-luggage services and lost property assistance are managed through the main airport information desk.
• Luggage trolleys are positioned inside the baggage claim area for passenger use.

Basic family support amenities are provided throughout the single terminal building.

• Dedicated baby changing rooms are available alongside toilet facilities both landside and airside.
• Pushchairs and strollers are permitted up to the boarding gate, subject to individual airline policies.
• Family-friendly seating areas are situated within the main departure lounge.

• Automated Teller Machines (ATMs)
• Currency exchange desk
• Free airport Wi-Fi
• Baby changing rooms
• Executive lounge
• Accessible toilet facilities
• Information desk
• Left luggage service

Local emergency number: 999 or 112 (National Emergency Services).

• For life-threatening emergencies or immediate police assistance anywhere in the UK, dial 999 or 112.
• Terminal staff and security personnel are trained in first aid; notify any staff member or visit the information desk for help.
• If your passport is lost or stolen, report it to the UK Police and contact your nation's embassy or high commission in London.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• London City Airport Official WebsiteOfficial airport source
• UK Visas and ImmigrationGovernment source
• HM Revenue & CustomsGovernment source
• Transport for LondonOfficial transit source
• NHS Health and Emergency ServicesGovernment source