Mexico City International Airport (Benito Juárez) (MEX)

Arriving international passengers proceed through immigration control, baggage claim, and customs before reaching the public arrival halls.

• Follow signs for Migración (Immigration) upon exiting the aircraft.
• Present a valid passport and required entry documentation to immigration officers for entry inspection.
• Collect checked baggage from the baggage carousels in the designated arrivals zone.
• Proceed to Aduana (Customs) where luggage passes through security screening or physical inspection.
• Exit into the public arrivals hall to access local transport, currency exchange, and airport amenities.

• Train

  Metrobús (Line 4)

  Public bus service picking up outside both T1 and T2, running directly to the historic city centre (Centro Histórico) and Buenavista.

  Time:

  roughly 45-60 minutes

  Typical cost:

  typically under 50 MXN

• Train

  Metro (Line 5)

  Terminal Aérea station is located a short walk outside Terminal 1. Requires transfer to other lines to reach the city centre.

  Time:

  roughly 40-50 minutes to central hubs

  Typical cost:

  typically under 10 MXN

• Taxi

  Authorized Taxi

  Prepaid taxis booked and paid for at official airport modules inside the terminal before boarding.

  Time:

  roughly 30-60 minutes depending on traffic

  Typical cost:

  typically 250-450 MXN depending on destination zone

• Ride-hailing

  Rideshare Services

  Booked via mobile applications; pickup locations may require walking to designated zones outside terminal exits.

  Time:

  roughly 30-60 minutes depending on traffic

  Typical cost:

  typically 150-350 MXN depending on demand

• Bus

  Intercity Bus

  Direct coach services depart from designated bus terminals at T1 and T2 to surrounding regional cities such as Puebla and Cuernavaca.

  Time:

  varies by destination (roughly 1.5-3 hours)

  Typical cost:

  typically 200-500 MXN depending on destination

Transfers between Terminal 1 and Terminal 2 require transport across the airport perimeter.

• The Aerotrén monorail links T1 and T2 airside, accessible to passengers holding valid boarding passes for connecting flights.
• Landside shuttle buses operate between T1 and T2 for non-connecting passengers, airport staff, or those without active boarding passes.
• Allow at least 2 to 3 hours for self-transfers involving baggage re-checking or terminal changes.

Free Wi-Fi access is provided across passenger terminal areas.

• Connect to the official network listed on local terminal signage.
• Accept basic terms and conditions on the landing browser page to connect.
• Connection speeds can vary during peak passenger traffic periods.

Banking and foreign exchange facilities are located throughout both terminals.

• Automated teller machines (ATMs) operated by major national banks are present in public arrival areas.
• Official Casas de Cambio (currency exchange booths) operate in both T1 and T2 concourses.
• Payment cards are widely accepted at official taxi counters, airport shops, and restaurants.

Dining choices range from grab-and-go outlets to traditional Mexican restaurants.

• Food courts and individual dining venues operate airside and landside in T1 and T2.
• Options include local Mexican dishes, international fast-food chains, and coffee shops.
• Tap water in the airport is non-potable; bottled water is widely sold.

Multiple airline and independent airport lounges are located across T1 and T2.

• Aeroméxico Premier lounges are situated in Terminal 2 airside zones.
• Independent and bank-affiliated lounges operate in both T1 and T2.
• Access depends on ticket class, frequent-flyer status, or paid day-pass availability.

Hotels are located directly within or connected to the terminal buildings.

• Terminal 1 connects directly to major hotel properties via walkways.
• Terminal 2 houses an in-terminal hotel on the upper levels.
• Capsule hotels providing short-stay sleeping pods operate in both terminals.

Baggage storage and porter assistance are available to arriving travellers.

• Left-luggage lockers and storage facilities operate 24 hours in T1 and T2 landside areas.
• Official uniformed porters assist with baggage in return for a customary tip.
• Lost property offices handle items left within common terminal spaces.

Essential family facilities are integrated into the main terminal layouts.

• Baby-changing tables are located in primary restroom facilities.
• Lifts are positioned throughout all levels to support strollers and pushchairs.
• Airline staff can arrange gate-check stroller pickup upon arrival.

• ATMs
• Currency exchange
• Intercity bus station
• Left luggage
• Medical centers
• Pharmacies
• Wheelchair assistance

Local emergency number: 911

• First-aid and medical services (Sanidad Internacional) operate in both terminals.
• Airport security and national police officers patrol terminal concourses.
• For a lost passport, contact your local consulate or embassy in Mexico City after making a police report.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• https://www.aicm.com.mx/Official airport source
• https://www.gob.mx/inmGovernment source
• https://www.sat.gob.mx/Government source
• https://www.metrobus.cdmx.gob.mx/Official transit source
• https://www.gob.mx/911Government source