Jomo Kenyatta International Airport (NBO)

Arriving passengers disembark into the terminal, complete health screening where required, pass through immigration control, retrieve baggage, and clear customs before exiting into the public arrivals hall.

• Follow overhead signs towards international arrivals and present health documentation if requested by health officials.
• Proceed to immigration counters with a valid passport and completed travel authorization or visa documentation.
• Collect checked baggage from the designated carousel in the baggage reclaim hall.
• Pass through customs inspection, declaring any items exceeding duty-free limits or restricted goods.
• Exit into the main public arrivals area where transport desks, currency exchange, and SIM card vendors are located.

• Ride-hailing

  App-based Rideshare

  Services such as Uber and Bolt operate from designated pick-up zones outside the arrivals area.

  Time:

  roughly 30–60 minutes

  Typical cost:

  typically KES 1,000–2,000

• Taxi

  Official Airport Taxi

  Yellow-banded or authorized airport taxis are bookable at official desks inside the arrivals hall.

  Time:

  roughly 30–60 minutes

  Typical cost:

  typically KES 2,500–3,500

• Train

  Commuter Rail Link

  Kenya Railways operates scheduled train connections linking Embakasi Village station near the airport to Nairobi Central Station.

  Time:

  roughly 20–30 minutes to Central Station

  Typical cost:

  typically KES 100–500

Transferring between international and domestic flights involves clearing immigration and customs, then moving to the appropriate sub-terminal.

• Passengers moving from international to domestic flights must clear immigration, claim baggage, and clear customs first.
• Sub-terminals 1A through 1E are within walking distance of one another via covered walkways.
• Transfers between Terminal 1 and Terminal 2 require a short walk or taxi ride outside the secure area.
• Allow a minimum of 2 to 3 hours between connecting flights to ensure adequate time for transfer procedures.

Free Wi-Fi access is provided across the main passenger terminal areas.

• Select the airport's public Wi-Fi network on your mobile device.
• Accept the terms and conditions on the landing page to establish a connection.
• Signal quality is strongest inside the main departure gates and lounge areas.
• Local SIM cards with mobile data plans can be acquired in the arrivals area as an alternative.

The currency is the Kenyan Shilling (KES). ATMs and currency exchange counters are available in the arrivals precinct.

• ATMs supporting international bank cards (Visa and Mastercard) are situated in Terminal 1 and Terminal 2 arrivals.
• Licensed currency exchange offices operate in both arrival and departure zones.
• Credit cards are widely accepted at established hotels and major outlets, while mobile money (M-Pesa) is used extensively across Kenya.

A range of dining establishments, coffee shops, and snack bars are available both before and after security.

• Coffee shops offering light meals and beverages are located in landside arrival zones.
• Airside departure halls feature sit-down restaurants and international quick-service choices.
• Most food and beverage outlets accept credit cards and local cash.

Several airline and independent lounges operate in the Terminal 1 airside departures area.

• Kenya Airways operates the Pride Lounge and Simba Lounge in Terminal 1A for premium passengers and frequent flyers.
• Independent lounges are available for pay-per-use access or via lounge membership programmes.
• Facilities generally offer Wi-Fi, comfortable seating, complimentary refreshments, and flight status displays.

Accommodation options range from transit facilities near the airfield to major hotels along the airport corridor.

• An on-site airport hotel is located nearby within the airport master precinct.
• Numerous international business hotels are located 10 to 15 minutes away along Mombasa Road.
• Nairobi city centre hotels are reachable within 30 to 60 minutes depending on road traffic.

Baggage trolleys, lost property desks, and luggage wrapping services are available in the terminal.

• Complimentary luggage trolleys are positioned near baggage claim carousels.
• Report missing or damaged luggage immediately at the airline baggage service office prior to exiting customs.
• Luggage wrapping services are located landside in the departures check-in area.

Basic family facilities, including baby care amenities, are available within the main terminals.

• Baby changing facilities are situated in designated restrooms across Terminal 1 and Terminal 2.
• Strollers are permitted through security up to the aircraft boarding gate.
• Priority assistance for families with small children is often provided at immigration lines.

• ATMs
• Currency exchange
• SIM card kiosks
• Duty-free shops
• Airline lounges
• Prayer rooms
• Restaurants and cafes
• Medical station

Local emergency number: 999 / 112

• In a medical emergency within the terminal, notify airport security or visit the Port Health clinic in Terminal 1.
• For lost passports, contact your nation's embassy or high commission in Nairobi and report to airport police.
• National emergency services in Kenya can be contacted by calling 999 or 112 from any telephone.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• Kenya Airports AuthorityOfficial airport source
• Directorate of Immigration Services KenyaGovernment source
• Kenya Revenue Authority CustomsGovernment source
• Kenya Railways CorporationOfficial transit source