Santiago International Airport (Arturo Merino Benítez) (SCL)

International passengers disembark at Terminal 2 and pass through immigration control, baggage reclaim, and agricultural inspection before reaching the public arrivals area.

• Follow signs to immigration control (Policía de Investigaciones - PDI) upon disembarking.
• Present your passport and travel documents to PDI officers; retain any issued tourist card safely for departure.
• Collect checked baggage from the assigned carousel in the baggage reclaim hall.
• Complete the mandatory Agricultural and Livestock Service (SAG) digital or paper declaration form prior to inspection.
• Pass all luggage and personal belongings through x-ray screening at SAG and Customs (Aduanas) prior to entering the public arrivals hall.

• Bus

  Centropuerto / Turbus

  Buses depart from designated stops outside the terminals to major Santiago Metro stations including Pajaritos and Los Héroes.

  Time:

  roughly 30-45 minutes

  Typical cost:

  typically 2,000 - 3,500 CLP

• Taxi

  Taxi Oficial / Transvip

  Book and pay at official taxi counters inside the arrivals terminal prior to exiting to the boarding zone.

  Time:

  roughly 25-40 minutes

  Typical cost:

  typically 20,000 - 30,000 CLP

• Bus

  Transvip

  Shared minibus services offering door-to-door transport; pre-book at official counters in the arrivals area.

  Time:

  roughly 35-55 minutes

  Typical cost:

  typically 7,000 - 12,000 CLP per person

• Ride-hailing

  Uber / Cabify

  Services are requested via smartphone apps, with pick-up points located in designated parking zones.

  Time:

  roughly 25-40 minutes

  Typical cost:

  typically 15,000 - 25,000 CLP

Transfers between international and domestic flights involve walking between Terminal 2 and Terminal 1 via connecting corridors.

• Arriving international passengers must complete border control, collect luggage, and clear customs before transferring.
• Follow pedestrian directional signs to walk between Terminal 2 and Terminal 1.
• Check in baggage at domestic departure desks in Terminal 1 if it was not through-checked to your final destination.
• Allow at least two to three hours for international-to-domestic flight connections.

Complimentary Wi-Fi is accessible throughout the public and passenger areas of both terminals.

• Connect device Wi-Fi to the official network '.AXS-NUEVAPUDAHUEL'.
• Complete the basic web portal landing page to establish a connection.
• Access is provided in renewable time sessions across all concourses.

Banking, automated teller machines, and currency exchange facilities are located in both terminals.

• ATMs supporting international debit and credit networks are available in arrival and departure halls.
• Official bureau de change counters operate in Terminal 2 international arrivals and public concourses.
• Payment cards (Visa and Mastercard) are accepted by most transport providers and airport outlets.

Food and beverage outlets are available before and after security in both terminal buildings.

• Terminal 2 offers quick-service cafes, bars, and table-service restaurants post-security.
• Selected food counters operate 24 hours a day in international arrivals and departures.
• Dietary options including vegetarian choices are widely available in main dining areas.

Several airline and independent passenger lounges are located within Terminal 2 departures.

• LATAM operates its flagship lounge in the international departures section of Terminal 2.
• Independent lounges participating in Priority Pass and direct lounge access schemes operate post-security.
• Access conditions depend on cabin class, frequent flyer status, or single-use entry fees.

Hotel options are located within walking distance of the terminal complex or accessible via short shuttles.

• Holiday Inn Santiago Airport is located directly opposite Terminal 1 within walking distance.
• Additional airport hotels operate nearby, offering complimentary shuttle connections.
• Short-stay or day-use accommodation can be arranged directly with nearby airport hotels.

Baggage facilities include left luggage storage, luggage wrapping, and trolley services.

• Left luggage and storage services operate in the public areas of the airport.
• Plastic luggage wrapping services are available on departure levels.
• Luggage trolleys are positioned near baggage reclaim belts and ground transport zones.

Dedicated family services are integrated into terminal amenities.

• Baby care and changing rooms are situated near major toilet blocks throughout the airport.
• Children's play areas are available in designated departure zones.
• Priority assistance lanes at security and border control are available for families travelling with young children.

• ATMs
• Currency Exchange
• Left Luggage
• Luggage Wrapping
• Medical First Aid
• Pharmacy
• Baby Care Rooms

Local emergency number: 133 (Police), 131 (Ambulance), 132 (Fire)

• For medical emergencies in the terminal, contact airport security personnel or report to the First Aid station.
• In the event of a lost passport, contact your country's embassy in Santiago and inform the airport PDI office.
• National emergency numbers in Chile are 133 for Carabineros (Police), 131 for SAMU (Ambulance), and 132 for Bomberos (Fire).

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• Nueva Pudahuel Official WebsiteOfficial airport source
• Policía de Investigaciones de Chile - Control MigratorioGovernment source
• Servicio Agrícola y GanaderoGovernment source
• Centropuerto TransportesOfficial transit source
• Ministerio de Salud de ChileGovernment source