Zagreb Franjo Tuđman Airport (ZAG)

Arrival processes depend on whether your flight originates from within or outside the Schengen Area.

• Upon disembarking, follow the signs leading towards the main baggage reclaim hall.
• Passengers arriving from non-Schengen destinations pass through passport control before entering the baggage hall.
• Passengers arriving on domestic or Schengen flights proceed directly to baggage reclaim without border checks.
• Collect checked luggage from the designated carousel in the arrivals area.
• Clear customs via the green channel for nothing to declare or the red channel if carrying goods exceeding duty-free allowances.
• Exit into the ground-floor arrivals hall, where transport options, currency facilities, and information desks are located.

• Bus

  Airport Shuttle Bus (Pleso Prijevoz)

  Direct shuttle service running between the airport terminal and Zagreb Central Bus Station (Autobusni Kolodvor).

  Time:

  Roughly 30 minutes

  Typical cost:

  Typically around €8 one-way

• Bus

  Public Bus (ZET Line 290)

  Local public bus operated by ZET connecting the airport to Kvaternikov trg in eastern Zagreb, stopping at intermediate stations.

  Time:

  Roughly 35–50 minutes

  Typical cost:

  Typically under €2 per single ticket

• Taxi

  Taxi

  Official taxis wait at the designated ranks immediately outside the arrivals hall ground level.

  Time:

  Roughly 20–30 minutes to central Zagreb

  Typical cost:

  Typically €25–€40 depending on destination and traffic

• Ride-hailing

  Rideshare (Uber / Bolt)

  Pickup points are designated outside the main terminal building; bookings must be placed via the respective app.

  Time:

  Roughly 20–30 minutes

  Typical cost:

  Typically €20–€35 depending on demand

With a single terminal structure, transferring between flights at Zagreb is straightforward.

• Connecting passengers on international-to-international flights proceed through transfer security screening on the departure level.
• Passengers transferring from non-Schengen to Schengen flights must clear passport control and security.
• If luggage is not checked through to the final destination, exit to arrivals, reclaim bags, and re-check at the main departure desks.
• Minimum connection times are manageable within the terminal, typically requiring under 45 minutes for domestic or Schengen connections.

Free Wi-Fi access is available to passengers throughout the passenger terminal.

• Select the public Wi-Fi network named 'Zagreb_Airport_Free'.
• Accept the terms and conditions on the landing page to connect.
• No mandatory registration or personal information is required for standard access.
• Coverage extends across all public landside and airside areas.

Croatia uses the Euro (EUR) as its official currency.

• ATMs accepting international bank cards are situated in both the arrivals and departures halls.
• Currency exchange counters operate on the ground floor landside and within the airside area.
• Card payments (Visa and Mastercard) are accepted across almost all airport shops, transport desks, and city establishments.
• It is advisable to carry a small amount of cash in Euros for minor public transport purchases.

A range of cafes, bakeries, and dining outlets operate both before and after security.

• Landside options in the main concourse include cafes and light refreshment outlets.
• Airside facilities offer seated dining, coffee shops, and quick-service food options.
• A selection of local Croatian pastries and international options are available.
• Dietary options such as vegetarian items can be found in the main airside eateries.

Business lounge facilities are located airside past security control.

• The Primeclass Lounge is located on the airside departures level.
• Access is provided for eligible airline status holders, premium class passengers, and independent pass holders.
• Single-entry lounge passes can also be purchased at the door subject to availability.
• Services include refreshments, Wi-Fi, flight display screens, and comfortable seating.

Accommodation options are located nearby in Velika Gorica and central Zagreb.

• There is no hotel physically attached to the passenger terminal.
• Several hotels operate within a 2-5 kilometre radius in Velika Gorica, reachable by taxi or shuttle.
• Central Zagreb offers extensive hotel coverage reachable in roughly 20-30 minutes by taxi or shuttle bus.
• Early morning transit from city hotels to the airport is easily arranged via pre-booked taxi or rideshare.

Baggage facilities include reclaim carousels, lost property services, and wrapping.

• Baggage reclaim carousels are located on the ground floor of the arrivals area.
• For delayed or damaged luggage, visit the Lost and Found desk in the baggage reclaim hall before clearing customs.
• Luggage wrapping services are available in the landside departures hall.
• Currently, long-term left-luggage storage facilities at the airport are limited; check at the information desk.

The terminal is equipped with essential family and baby care facilities.

• Dedicated baby care rooms equipped with changing tables and sinks are located near main restroom blocks.
• Children's play corners are present in the airside departures area.
• Strollers are permitted through security, with oversized luggage screening available if required.
• Step-free access with lifts ensures easy navigation for families travelling with prams.

• Information desk
• Car rental desks
• ATMs and currency exchange
• VIP and business lounges
• Smoking cabins (airside)
• Duty-free shops
• Baby care rooms

Local emergency number: 112

• Dial 112 for all emergency services (police, ambulance, fire service) in Croatia.
• First aid and medical assistance within the terminal can be requested by contacting any airport staff member or at the information desk.
• If you lose your passport, contact your country's embassy in Zagreb and report the loss to the airport border police unit.

• Check your passport validity and any visa, ETA or entry declaration required.
• Confirm your departure terminal on your boarding pass the day before.
• Activate a travel eSIM so you are online the moment you land.
• Download offline maps and screenshot your hotel address and booking reference.
• Tell your bank you are travelling and carry a backup payment card.
• Save the local emergency number and your embassy contact in your phone.
• Photograph your passport and store the copy somewhere you can reach offline.
• Check baggage allowance and any restricted items for your destination.

Airport operations change. Always confirm terminals, fares and timetables with the official sources below before you travel.

• https://www.zagreb-airport.hr/Official airport source
• https://mup.gov.hr/Government source
• https://carina.gov.hr/Government source
• https://www.zet.hr/Official transit source
• https://www.plesoprijevoz.hr/Official transit source
• https://civilna-zastita.gov.hr/Government source